• Identify areas of improvements for telemetry monitoring and proactively track issues in the field.

• Track and investigate customer issues on FireEye NX products. Handle customer escalations and create patches to help address customer issues.

• Proactively monitor health of various deployments and take actions before issues get reported.

• Enhance Cloud Collector app for CEF/LEEF standard and stream events to Helix Cloud.

• Use open source SALT tool for Cloud Collector appliance configuration management.

• Use open source tools like Grafana and Chrongraf to monitor health of distributed deployments.

• Investigate logs uploaded in Redis and refer to Splunk/X15 dashboard for troubleshooting

• Design and Implement software applications on Cisco Catalyst series enterprise products.

• Implement operational YANG models for data available in Cisco IOS.

• Work on relevant services to help support lifecycle of LXC and docker containers on Cisco switch.

• Interact with Meraki team to collect requirements to launch Meraki app in Cisco IOS container.

• Research and Develop software applications using C++ on an Internet of Things (IoT) product called Norton Core router usually deployed at home to provide wireless access and protect consumer IoT devices.

• BOOST Test automation framework to write unit tests.

• gdb to debug application crash.

• Peer code reviews done offline through Code Collaborator.

• Coverity scan to perform static analysis and check code coverage.

• Knowledge of Amazon Web Service (AWS), and interact with Mobile and Cloud teams based on requirements.

• Take ownership and responsibilities for various existing modules of the project, and implement new features based on requirements.

• JIRA for tracking stories, defects and identify the story points for each JIRA.

• Agile model for software development.

• Perforce for source control management.

• Troubleshoot and investigate Root Cause Analysis (RCA) for issues filed by QA teams and Support teams.

• Linux OpenWRT

• Ixia Chariot

• Firewall iptables

• MQTT

• REST

• Telemetry

• AWS S3

• ARM / x64 development

• CMake

• Shell Script

• Individual contribution on an SSL project since Oct 2015 - Jan 2017

• Research on designing of Outbound SSL decryption for NSP (IPS/IDS appliance) and perform competitive analysis on market offering.

• Implement MIB objects and the underlying backend framework for SSL/TLS feature using C on Linux using open source Net-SNMP.

• Implement IPC communication between process, shared memory objects, and persist configuration files. Handle software upgrade logic on configuration files between various software versions.

• Implemented message queues to initialize various application configurations at backend datapath and front end running on Intel architecture.

• Worked on parser to extract the correct segments from the UI manager and fill in the correct data structures on the IPS appliance.

• Peer reviews with local and remote developers using Code Collaborator tool.

• Track defects found during peer reviews in Early Defect Tool (EDT)

• Agile methodology for product development, and provide daily updates to scrum master.

• Work on customer escalations, bug fixes, and customer issues based on priority assigned.

Management role May 2012 - Oct 2015

• Manage sustaining team to track Customer Escalations for the NSP appliance. Responsible to test, reproduce customer issues and investigate root cause.

• Build software applications on embedded systems using C, Linux. Knowledge of Broadcom, Intel BMC and VxWorks, Control Path and Data Path.

• Handle customer facing calls and provide daily updates on critical cases.

• Monitor the SLA for outstanding customer issues and keep track on progress of escalations.

• Manage branches and merge sequence strategies.

• Assists with PoC

• Provide weekly updates to non technical leaders.

• Interact with Product Management team, Director and Support to engage them in supportability to improve the product quality and reduce issues in field

• Connection limiting

• Trusted Source, DNS, HTTP over SSL

• XFF (X-Forwarded-For)