# Richard T. > Engineer Location: San Francisco, California, United States Profile: https://flows.cv/richardt Experienced in Site Reliability. ## Work Experience ### Staff Engineer @ [REDACTED] Jan 2019 – Present | San Francisco, California ### Senior Engineer @ [REDACTED] Jan 2018 – Jan 2019 | San Francisco Bay Area ### Senior Operator @ [REDACTED] Jan 2017 – Jan 2018 | San Francisco Bay Area ### Operator @ [REDACTED] Jan 2016 – Jan 2017 | San Francisco, CA ### Systems Engineer, Site Reliability Engineering @ One Kings Lane Jan 2015 – Jan 2016 | San Francisco, CA • Salt - finished a webpagetest state for Windows 7 clients, which included a WinRepo, useradd, browser and nsclient installation • Nagios, Icinga - always working with alerts whether setting up monitors, troubleshooting, or documenting the run book; not a day goes by without looking at an alert • Splunk - still learning how to set up log queries and how to address problems that come up with administering this powerful log aggregation tool • VMware - getting familiar with Vcenter and creating new VMs on the many ESX clusters that we have. I have not set up the ESX hosts up or attached the storage. • Open TSDB - moved the data collectors to salt control and deployment • CentOS and RedHat, I haven't work directly on Ubuntu in a production environment, but would like to learn ### System Administrator, Cloud Operations @ Model N Jan 2013 – Jan 2015 | Redwood Shores, CA • Deploy the java application into production, staging, and QA cloud environments using Fabric • Use git for version control for deployments and configuration files • Document policies, best practices, run books, and procedures • Work with Puppet to manage the production and DR infrastructure configuration • Monitor environments using Nagios, Cacti, and New Relic • Maintain AWS site for Model N’s newest product • Respond and resolve system incidents and participate in 24 hour on call rotation • Participate in technology evaluation for SFTP solution ### Data Backup Engineer @ Savvis, a Centurylink Company Jan 2003 – Jan 2013 | Santa Clara, CA • Interim Manager • Install and configure data backup using Symantec Netbackup versions 4.5 through 7.1 • Implement data de-duplication technology to reduce data footprint on disk storage • Second level operations support for data backup which involves performing customer data restores, setting up customer backups, and troubleshooting backup failures • Monitor and troubleshoot tape libraries, master/media servers, and networking gear located in over 20 US data center locations • Work with third party vendors on offsite tape storage and tape library maintenance • 24/7 support of the tape backup and data protection infrastructure, part of 24/7 on-call rotation • Train new team members on escalation processes and procedures, architecture, system configurations • Head project to reduce tape storage costs • Collaborate with UK and Singapore support teams to provide global operations support structure ### Response Center Engineer @ Exodus Communications Jan 2000 – Jan 2003 | Santa Clara, CA • Troubleshoot packet loss/latency issues • Maintain DNS zone files for Exodus customers • Make firewall changes on Checkpoint and Cisco PIX firewalls • Manage and troubleshoot F5 BIG/IP load balancers • Monitor and troubleshoot Content Delivery Networks ### Network Monitoring Technician @ Exodus Communications Jan 1999 – Jan 2000 | Santa Clara, CA • Monitor internet web servers using Computer Associates TNG, Web Watcher, HPOV, eWatcher • Create tickets and contact customers when servers do not respond • Basic troubleshooting using PING, TRACEROUTE, TELNET • Promoted to Response Center Engineer position ### Structural Engineer @ Boeing Commercial Airplanes Jan 1997 – Jan 1999 | Seattle, WA • Designer for 747, 767, 777 Passenger Entry Door and Escape Mechanisms • Create new part drawings for 747, 777 doors • Structural Stress Analyst for 777 Wing Trailing Edge Flap and Aileron ## Education ### Bachelor's Degree in Civil Engineering University of Washington ### Linux Administration Certificate City College of San Francisco ### High School Diploma St. Ignatius College Preparatory ## Contact & Social - LinkedIn: https://linkedin.com/in/richardtzeng - GitHub: https://github.com/thefront --- Source: https://flows.cv/richardt JSON Resume: https://flows.cv/richardt/resume.json Last updated: 2026-04-12