# Rick Kraay > Product Manager at Accenture Song Location: Santa Cruz, California, United States Profile: https://flows.cv/rickkraay Product with Accenture Song. ## Work Experience ### Platform Product Manager @ Accenture Song Jan 2025 – Present | San Francisco, California, United States Product Manager for an in-house agentic Saas platform. Responsible for ensuring product market fit and engineering readiness from PRD creation to launch. Learning much about AI models, agentic architecture, and designing for a workforce which doesn’t currently exist. ### Digital Products Consultant @ Accenture Song Jan 2023 – Jan 2025 | San Francisco Bay Area Currently acting as Product Manager for an Agentic Marketing Platform. Other things i’ve done: - Building AI safety products (100M+ users) - Launch websites / apps (120k sessions in the first day) - Bridging the gap between what stakeholders want and what engineering can deliver - Leading the Product Management Community of Practice at Accenture - Analyzing digital products for their market fit and competitive analysis ### Product Owner @ Accenture Song Jan 2022 – Jan 2023 | San Francisco, California, United States Building industry leading products and helping organizations adopt the product mindset. Notable accomplishments: - Managed feature prioritization and on-time delivery for 6 apps across Android and iOS devices - Successfully rolled out 114 features to over 400,000 mobile users based in the Pacific NW - Worked with Engineering managers to track technical dependencies and coordinate with other teams - Maintained a product roadmap to keep key stakeholders informed up to the VP level - Saved over 20 hrs of monthly engineering effort through automating manual business processes - Defined KPIs and tracked end user value to inform product decision making ### Creative Mentor @ Idea Fabrication Labs, LLC Jan 2024 – Present | Santa Cruz, California, United States volunteer at Idea Fab Labs, a creative maker space in Santa Cruz. I support members with their art, design, and fabrication projects. I teach an introductory course once per week, troubleshoot tools, and helping bring wild concepts to life. It’s an honor to contribute to this community of tinkerers, entrepreneurs, and artists. ### Senior Analyst @ Accenture Jan 2021 – Jan 2022 Product owner supporting analytics platform development. Works closely with designers and engineers to ship features that improve user outcomes. ### Technology Analyst @ Accenture Jan 2019 – Jan 2021 | Greater Detroit Area Scrum Master and UX Researcher. Champions Agile best practices while serving enterprise app development ### Lead Project Engineer @ University of Michigan College of Engineering Jan 2019 – Jan 2019 | Ann Arbor, MI • Founded capstone design project aimed at creating a sustainable furniture alternative for the nomadic traveler • Awarded sponsorship from Whirlpool • Evaluated market spaces and isolated important user requirements • Prototyped solutions and conducted interviews to gain essential user feedback ### 3D Printing Electrical Circuits, Research Assistant @ University of Michigan College of Engineering Jan 2018 – Jan 2019 | Ann Arbor, MI • Investigated a new technique for 3D printing electric circuits onto curved surfaces (sub 10 micron scale) • Developed printing materials which optimized transparency and conductivity ### Engineering Intern @ Stone Brewing Jan 2018 – Jan 2018 | Greater San Diego Area •Managed the design and installation of a new platform which improves safety and enhanced production flow •Tested solutions aimed at reducing water damage on packaging and presented results using statistical analysis •Updated P&ID (technical layouts) and process flow diagrams using AutoCAD to reflect over a year of facility changes •Developed an understanding of lean manufacturing by attending and engaging in supervisor meetings •Trained in Ignition SCADA software which controls and monitors all stages of the manufacturing process ### Oceanic Biologging Design Intern @ University of Michigan College of Engineering Jan 2017 – Jan 2018 | Ann Arbor, Mi • Optimized the design of a velocity sensor for the specific application of studying dolphin biomechanics • Selected 3D printers for laboratory use which have increased the rate of design iterations • Created end-use and prototype parts for dolphin tags using 3D printers and CNC routers • Presented results through a formal presentation and research paper ### Electric Motorcycle Racing Team Engineer @ University of Michigan Jan 2016 – Jan 2017 | Ann Arbor, MI •Collaborated with teammates to create a fully electric competition grade motorcycle •Designed a secondary chain guard in Catia for our prototype track cycle which shields a battery pack •Manufactured parts that were used to disassemble a set of seized brakes ### 3D Modeling Intern @ Virtual Repetitions Jan 2016 – Jan 2016 | Ann Arbor, MI • Improved the speed at which athletes learn plays by providing a digital playbook for them to study in real time • Animated 3D models and meshes in Blender to recreate athletic movements and arenas ### Clinical Research Assistant @ University Hospitals Jan 2014 – Jan 2014 •Determined wear and corrosion of various recovered knee and hip replacements. Categorized, sorted, and catalogued recovered implants under the direction of Clare Rimnac PhD, Associate Dean for Research, CWRU College of Engineering. •Published abstract: Kraay MJ, Bigach S, Kraay RJ, Fitzgerald S: “Similar Risk of DVT after MIS Unicompartmental Knee Replacement and TKR”. Proc. Closed Meeting of the Knee Society ## Education ### Bachelor's degree in Mechanical Engineering University of Michigan ### Saint Ignatius High School ## Contact & Social - LinkedIn: https://linkedin.com/in/richard-kraay - Website: https://www.rickkraay.com/ --- Source: https://flows.cv/rickkraay JSON Resume: https://flows.cv/rickkraay/resume.json Last updated: 2026-04-08