# Rikey Chen > Software Engineer Location: Hayward, California, United States Profile: https://flows.cv/rikey I am a business insurance underwriter turned software engineer. I have full-stack software engineering experience at start-ups building SAAS platforms for moving companies as well as transportation and logistics companies to streamline their businesses. I am experienced in using modern technologies such as React, Redux, Ruby on Rails, JavaScript, TypeScript, Datadog, AWS EC2/ELB/S3 and more! ## Work Experience ### Software Engineer @ SS&C Technologies Jan 2024 – Present | San Francisco, California, United States ### Software Engineer @ Isometric Technologies (ISO) Jan 2023 – Jan 2023 ISO is the only Logistics Performance Intelligence platform that provides shippers, brokers, and carriers with the ability to accurately measure the total cost of transportation. At ISO, I provided support on many fronts - frontend, backend, infra, observability, and customer onboarding/SFTP. ### Associate Software Engineer @ Isometric Technologies (ISO) Jan 2022 – Jan 2023 ### Software Engineer @ Oncue Jan 2019 – Jan 2021 | Oakland, California Oncue provides a SAAS platform to streamline moving businesses as well as a team of booking experts to answer calls, work leads, and book moves. At Oncue, I helped develop solutions to create a central and sticky software for moving companies. I was a part of developing the first major features of the mobile application, third party integrations such as Stripe and Thumbtack, customer onboarding, central messaging system and more. ### Commercial Lines Underwriter @ Liberty Mutual Insurance Jan 2016 – Jan 2018 | Orange County, California Area • Managed a portfolio of clients which generated $7 million in gross annual revenue by consistently collaborating with regional brokers and distribution partners. • Coordinated a pipeline program with distribution partners that led to a hit-ratio increase of 6% and flow increase of 20%. • Underwent a rigorous six-month training program to learn technical and systematic underwriting skills. • Consistently adapted to changes in system functions, legal procedure, and inter-company structure by attending workshops and conducting research. • Analyzed several reports on a weekly basis to identify opportunities for improvement and growth. ### Business Analyst Intern @ D-Link Jan 2015 – Jan 2015 | Fountain Valley, CA • Identified a 48% year-over-year growth in modem-routers and proposed strategies to management to enter the AC1900 cable modem router market based on market data and number of product facings in stores. • Developed multiple applications using MicroStrategy and MarketWatch which displayed product trend data of thousands of computer networking devices and ultimately provided an efficient tool to use for market analysis. ### Office Manager @ Viral Booth™ Jan 2014 – Jan 2014 | Lake Forest, CA • Coordinated a team of over 15 attendants and prepared all essential equipment for over 25 monthly events. • Identified the use of software on multiple computer systems that increased efficiency on daily duties. • Assisted in the set-up and implementation of new software that drastically improved product quality. • Directly coordinated with CEOs and department directors to implement improvements on operations. ### Customer Service Representative @ UCI Transportation and Distribution Services Jan 2014 – Jan 2014 | Irvine, CA • Managed over $15,000 worth of transactions per day for the beginning of the quarter rush. • Received advanced responsibilities during training period for learning quickly and accurately. • Performed administrative tasks while providing excellent customer service in a fast-paced environment. ### Retail Sales Associate (Summer) @ Alcatraz Enterprises Inc. Jan 2012 – Jan 2013 | San Francisco, CA • Assisted in selling products to thousands of customers, producing an average of $8,000 in sales each day. • Provided excellent customer service to meet customer needs and ensure customer satisfaction. • Operated registers in a fast-paced and busy environment while completing other required duties. ## Education ### Bachelor’s Degree in Business Economics UC Irvine ## Contact & Social - LinkedIn: https://linkedin.com/in/rikeychen - Portfolio: https://www.rikeychen.com - GitHub: https://github.com/RikeyChen --- Source: https://flows.cv/rikey JSON Resume: https://flows.cv/rikey/resume.json Last updated: 2026-03-29