Responsible for leading Salesforce CPQ (Revenue Cloud), Service Cloud, Field Service, and Lightning implementation projects and providing mid-market and enterprise-level solutions for improving business processes and increasing operational productivity

Responsible for managing the SaaS product roadmap and business process re-engineering effort.

• Drove products from concept through execution while managing the product roadmap

• Defined global strategic guidelines and KPI’s for products based on customer feedback and market projections

• Collaborated with stakeholders and cross-functional teams to understand gaps and opportunities to outline the product vision and strategy

• Analyzed industry trends, historical purchases, customer retention, and feedback to drive product innovation

• Evaluated the current pricing rules and methodology to condense business rules for products which resulted in a ~50% reduction in pricing complexity

• Enhanced product offerings & structure which led to 70% reduction of SKU proliferation

• Introduced new pricing methods for products and offered incentives to customers which resulted in 18% improvement in customer retention

Part of Cisco’s CPQ innovation/transformation initiative (Portfolio: $50Bn) to streamline the Quote to Cash process for Cisco’s e-commerce platform for partners, distributors & customers (savings of +$330M; $44M Net Profit)

• Designed a business case for implementing a streamlined quote-to-cash process by analyzing the market, competitive positioning of Cisco’s product offerings, identifying gaps and opportunities, understanding customer purchasing patterns & analyzing customer feedback

• Hosted workshops to define vision & strategy and create the quarterly implementation roadmap with stakeholders and management

• Created product requirement documents, process flows and user stories to define product features and functionality and communicated these to the engineering, UX and cross-functional teams

• Led agile implementation as a product owner for programs, promotions & new product introduction

• Redesigned the quote to order processes, approval routing rules, business rules and governance for programs & promotions which led to 85% reduction in deal cycle time for customers (13 days to 2 days)

• Designed a new pricing model to obtain dynamic pricing based on multiple pricing levers such as customer profile, market segment & verticals and investment patterns

• Designed new revenue models and offerings to promote cross-selling & upselling across architectures

• Created a phased global roll-out model to ensure successful launch & adoption of system & product capabilities