# Rimi Kapadia > Sr. Engagement Manager @ ActionIQ Location: San Francisco, California, United States Profile: https://flows.cv/rimi With over 8 years of experience in the technology industry, I am a results-driven professional who specializes in SaaS, cloud data warehousing, and e-commerce solutions. As an Engagement Manager at ThoughtSpot, I lead complex projects and deliver innovative enterprise-level solutions that transform product portfolios, improve business processes, and optimize time to market. I have extensive experience and certifications in Salesforce and Apttus CPQ, enabling me to provide mid-market and enterprise-level solutions for revenue management, service delivery, and customer success. I also have a strong background in product and program management, business process engineering, and data analytics, which allows me to collaborate effectively with cross-functional teams and stakeholders to support organizational goals and vision. My mission is to leverage my skills and expertise to create value for my clients and drive growth for my company. ## Work Experience ### Sr. Engagement Manager, Professional Services @ ActionIQ Jan 2024 – Present | New York, United States ### Engagement Manager, Professional Services @ ThoughtSpot Jan 2021 – Jan 2024 ### Engagement Manager, Customer Success @ Uptima Jan 2018 – Jan 2021 Responsible for leading Salesforce CPQ (Revenue Cloud), Service Cloud, Field Service, and Lightning implementation projects and providing mid-market and enterprise-level solutions for improving business processes and increasing operational productivity ### Sr. Business Consultant- Product & Pricing Management @ Neocortex Jan 2017 – Jan 2018 | San Francisco Bay Area Responsible for managing the SaaS product roadmap and business process re-engineering effort. • Drove products from concept through execution while managing the product roadmap • Defined global strategic guidelines and KPI’s for products based on customer feedback and market projections • Collaborated with stakeholders and cross-functional teams to understand gaps and opportunities to outline the product vision and strategy • Analyzed industry trends, historical purchases, customer retention, and feedback to drive product innovation • Evaluated the current pricing rules and methodology to condense business rules for products which resulted in a ~50% reduction in pricing complexity • Enhanced product offerings & structure which led to 70% reduction of SKU proliferation • Introduced new pricing methods for products and offered incentives to customers which resulted in 18% improvement in customer retention ### Lead Product Owner, Strategy & Operations | Global Business Capabilities @ Cisco Jan 2014 – Jan 2017 | San Francisco Bay Area Part of Cisco’s CPQ innovation/transformation initiative (Portfolio: $50Bn) to streamline the Quote to Cash process for Cisco’s e-commerce platform for partners, distributors & customers (savings of +$330M; $44M Net Profit) • Designed a business case for implementing a streamlined quote-to-cash process by analyzing the market, competitive positioning of Cisco’s product offerings, identifying gaps and opportunities, understanding customer purchasing patterns & analyzing customer feedback • Hosted workshops to define vision & strategy and create the quarterly implementation roadmap with stakeholders and management • Created product requirement documents, process flows and user stories to define product features and functionality and communicated these to the engineering, UX and cross-functional teams • Led agile implementation as a product owner for programs, promotions & new product introduction • Redesigned the quote to order processes, approval routing rules, business rules and governance for programs & promotions which led to 85% reduction in deal cycle time for customers (13 days to 2 days) • Designed a new pricing model to obtain dynamic pricing based on multiple pricing levers such as customer profile, market segment & verticals and investment patterns • Designed new revenue models and offerings to promote cross-selling & upselling across architectures • Created a phased global roll-out model to ensure successful launch & adoption of system & product capabilities ### Consultant- Product Innovation @ Blue Apron Jan 2014 – Jan 2014 | Greater New York City Area Consulted with Blue Apron, a recipe-meal kit service to understand market needs and enable product innovation • Analyzed key enablers & barriers for innovation by accessing company strategy, product, process, people and culture • Analyzed gaps and opportunities by conducting market research (primary research, competitive analysis, SWOT analysis, SCR analysis) • Conducted behavioral root cause analysis and derived scope for product & process innovation • Conducted A/B testing and usability testing to recommend website enhancements ### Consultant - GTM Strategy @ RE/MAX Real Estate Group, LLC. Jan 2013 – Jan 2013 Helped Re-max a real estate franchise company create a business strategy to enter new markets • Created a business plan and GTM strategy for re-max franchise to enter Mexico’s market • Conducted market research (competitive analysis, SWOT, PESTLE, Porter’s 5 forces, Growth-share matrix, 7p’s) to recommend entering the market with micro franchising options • Created revenue projections & conducted cost-benefit analysis to create an execution plan & marketing strategy ### Co-Founder @ Rk Stemcell Consulting Private Ltd. Jan 2011 – Jan 2013 | Chennai Area, India Co-founded a healthcare research and education company for conducting and outsourcing the basic studies of stem cell. • Created demand projections, statistical & financial models and conducted market research • Handled partner relations and managed standardized regulatory checks for clinical trials & research • Achieved a revenue growth rate of 15% by establishing a partner network with leading universities for talent pooling and resource sharing • Organized an International Stem cell summit with 1100 national and international delegates resulting in new talent acquisition ### Product Design Development Specialist @ Bhabha Atomic Research Centre Jan 2012 – Jan 2012 | Mumbai Area, India Supported a team of nuclear scientists to develop and design prototypes for testing and pivoting of nuclear research projects. • Developed a prototype and software to automatically facilitate feed rate emission time and control ratio for the creation of an automated energy- efficient feed rate controller (30% efficiency gain) • Developed a prototype and program for diagnosing the efficiency of a controller in a laser welding setup ## Education ### Master's degree in International Business Hult International Business School ### Bachelor of Technology (B.Tech.) in Electrical, Electronics and Communications Engineering SRM university, Chennai India ## Contact & Social - LinkedIn: https://linkedin.com/in/rimikapadia --- Source: https://flows.cv/rimi JSON Resume: https://flows.cv/rimi/resume.json Last updated: 2026-04-05