• Led the creation and rollout of a Design & Development Process to align design and engineering teams on building consistent, scalable UI. Created reusable templates and checklists now adopted across component delivery workflows.

• Partnered with 10+ product teams in sprint cycles to stress-test and enhance reusable components, ensuring they scale across products and edge cases while maintaining design fidelity.

• Co-launched a new design system documentation platform, reducing implementation ambiguity and contributing to a 20% reduction in component build time.

• Led accessibility efforts across 13+ core components — documented behavior, collaborated with engineers, and supported usability testing with users to ensure compliance with WCAG 2.1 standards.

• Led UX strategy to assess impact of dark mode on task completion + conversion rates across mobile & desktop platforms. Defined actionable insights steering product evolution while enhancing design library.

• Innovatively designed an enrollment flow, boosting customer sign-ups while driving user research + conversations with stakeholders.

• Spearheaded design & development of Global Search & Results to deliver cohesive user experience aligning with business goals & user needs.

• Utilized user research insights to drive design decisions & develop intuitive user flows, innovative features, & optimized use cases, significantly improving search experience for SaaS & B2B portfolio.

• Produced design solutions, specifications, & accessibility guidelines while conducting extensive usability testing to ensure a consistent & inclusive customer experience across enterprise.

tl;dr - Led UX for 2 new enterprise-focused products within Google Cloud’s Contact Center AI team (Conversation AI & Speech AI). Defined product scope, iterated design directions, and delivered scalable end-to-end designs. Initiated the UX intern community within Google.

ts;wm -

Cloud Speech studio

· Led UX for AI/ML voice training console, delivered end-to-end solution catering to enterprise users within 8 weeks, leveraging agile methodologies & cross-functional collaboration.

· Headed weekly design reviews with 14 stakeholders, utilizing data-driven insights & user research to predict & recognize use-cases, including happy path, edge & corner cases to drive design decisions.

· Secured & onboarded UXR resources by effectively pitching requirements to leads, partnering to recruit 25 users, developed research plans for usability testing, analyzing & presenting insights to stakeholders.

· Synthesized research insights to expand the product scope & proposed three post-MVP features, defining the product life cycle, & successfully pitching these features to directors through hi-fidelity mockups, contributing to product innovation & success.

Conversational AI

· Led design of new content management feature using design sprint process, delivered proposal to stakeholders in 2 weeks using hi-fidelity mockups.

· Recruited users & moderated 7 research sessions- synthesized insights to define product scope, define user goals & needs while partnering with product & design Managers.

· Utilized accessibility standards & inclusive design practices, producing 11 user journey mappings & accessibility audits for 2 cloud products.