Sunnyvale, California, United States
tl;dr - Led UX for 2 new enterprise-focused products within Google Cloud’s Contact Center AI team (Conversation AI & Speech AI). Defined product scope, iterated design directions, and delivered scalable end-to-end designs. Initiated the UX intern community within Google.
ts;wm -
Cloud Speech studio
· Led UX for AI/ML voice training console, delivered end-to-end solution catering to enterprise users within 8 weeks, leveraging agile methodologies & cross-functional collaboration.
· Headed weekly design reviews with 14 stakeholders, utilizing data-driven insights & user research to predict & recognize use-cases, including happy path, edge & corner cases to drive design decisions.
· Secured & onboarded UXR resources by effectively pitching requirements to leads, partnering to recruit 25 users, developed research plans for usability testing, analyzing & presenting insights to stakeholders.
· Synthesized research insights to expand the product scope & proposed three post-MVP features, defining the product life cycle, & successfully pitching these features to directors through hi-fidelity mockups, contributing to product innovation & success.
Conversational AI
· Led design of new content management feature using design sprint process, delivered proposal to stakeholders in 2 weeks using hi-fidelity mockups.
· Recruited users & moderated 7 research sessions- synthesized insights to define product scope, define user goals & needs while partnering with product & design Managers.
· Utilized accessibility standards & inclusive design practices, producing 11 user journey mappings & accessibility audits for 2 cloud products.