• Leading product discovery for AI assistant expansion, synthesizing usage data, competitive signals, and stakeholder research to define the highest-impact feature opportunities and build business cases for roadmap decisions.

• Authoring PRDs connecting business requirements to functional specifications for AI-powered features, partnering with Engineering and PMM to drive alignment from discovery through delivery.

• Driving Pendo Sigma implementation to instrument full platform usage, establishing adoption and health metrics that connect feature performance to investment decisions.

• Owning launch readiness and cross-functional coordination across 5 concurrent early access programs, maintaining documentation clarity and stakeholder alignment through Engineering, Marketing, and Customer Success.

• Built a multimodal AI documentation tool converting technician audio, images, and handwritten notes into structured work orders — chaining Whisper, GPT, and OCR into a zero-UI pipeline with direct CMMS and ERP integration via REST APIs.

• Designed prompt schemas, evaluation datasets, and quality acceptance thresholds from scratch, using structured failure analysis to drive measurable accuracy improvements across edge case distributions.

• Conducted direct user research with field technicians to translate operational pain into implementation-ready product requirements, owning strategy, roadmap, and delivery end-to-end.

• Built and launched an Early Access Hub, a 10-step structured launch playbook with templates and operating procedures, compounding GTM execution quality across 5 concurrent beta programs without adding headcount.

• Led discovery for Chartbeat's AI assistant initiative, synthesizing user research, behavioral data, and competitive signals into a prioritized roadmap with clear success metrics delivered to engineering.

• Designed a scalable feedback system by normalizing signals from Productboard and Zendesk into a severity-ranked taxonomy, routing insights to Product and Engineering owners, and migrating into Pendo Listen for ongoing operation.

• Built the Chartbeat Dashboard Anonymizer Chrome extension, a scripted DOM automation tool using MutationObserver, replacing a manual demo preparation workflow entirely.

• Owned end-to-end product design and cross-platform launch of the ICPC World Finals companion app across Google Play, Apple App Store, and Huawei HarmonyOS AppGallery.

• Defined information architecture, navigation flows, and contextual discovery surfaces for thousands of global participants, coordinating engineering and design through QA and launch.

• Built and deployed an NLP-based topic detection and content classification system achieving 85%+ accuracy, defining success metrics, iterating through targeted testing cycles, and validating impact post-launch.

• Synthesized ~700 support tickets and customer interviews to identify SDK integration friction, translating findings into a severity-ranked engineering backlog with clear problem statements and business rationale.

• Queried Chartbeat's production Snowflake databases and applied performance tuning to surface content engagement patterns, co-leading design of a Sigma analytics dashboard handed off to engineering with full documentation.