San Francisco, California
Report to the CEO and responsible for product, design, and customer experience of both small businesses and their customers. Managing a team in multiple locations for a leading end-to-end B2B2C e-commerce platform that enables merchants to sell on-demand products. Coach and mentor team to deliver on time and under budget.
• Achieved YOY growth in profitability, revenue, and customer acquisition.
• Managed the Engineering team on an interim basis, through a flawless (no downtime) holiday season.
• Delivered new payments integration (cost savings), new catalog of products (revenue), redesigned buyer purchase process (customer delight + increased conversion), and multiple new vendor integrations (efficiency).
