Palo Alto, California, United States
• Design System
As the first and only designer among 200+ engineers, I created a design system (guidelines, patterns, components, typography, error/empty states, Etc.) from the ground up using Clarity Design Framework. This design system connected global development teams on a common design language foundation, which increased the reusability of common patterns, decreased design inconsistencies, and adherence to brand identity, and increased accessibility by 100%. This design system also became the foundation of our product redesign into Angular UI.
• Product Redesign
The acquisition of VeloCloud SD-WAN by VMware brought a product with a rich and functional user interface written in CanJS but with fundamental usability challenges. Every aspect of the user interface, from basic layouts to discoverability to workflows, competed for the user's attention, and over time, the product had become a "feature factory." As the product grew in popularity (earning the number one spot in Gartner's review for several years) and adoption increased, the design flaws became more apparent and painful. In response to this, we (Product Leadership) decided to deconstruct the entire product, feature by feature, to create a less cluttered, more accessible, highly localizable, and easier-to-use product without compromising the fundamental ethos of the product.
The engagement with new and easy-to-use monitoring features reduced service tickets by 50%.
• New vertical - SASE
In August 2021, we introduced a new vertical called "SASE" - Secure Access Service Edge, which added Cloud Web Security and Remote Access to our Network/Connectivity portfolio. I designed this new security offering end-2-end from the ground up. After releasing VMware SASE offerings, we have seen significant solution adoption. Customers who previously relied on our partners or third-party solutions now use our solution natively.
Currently, I am working on designing Advanced Threat Protection for our Edge.