# Ritwik Malvi > Principal Software Engineer - Performance at ServiceNow Location: San Francisco, California, United States Profile: https://flows.cv/ritwikmalvi A Principal Software Engineer, with 15+ years of experience with specific expertise in performance engineering, scalability, high availability, platform and performance testing of enterprise level client server, n-tiered, microservices and MVC based applications across multiple platforms. Proven track record of significantly reducing resource utilization and cost to serve and substantially improving response times for various products. Excellent reputation as a detail-oriented individual with a laser focus on Customer Success, strong problem-solving skills, and an ability to bring clarity to ambiguous situations. Specialties: Performance Engineering/ Test Engineering/Performance Tuning Software Engineering/Software Development/Distributed Systems/Cloud Native Architectures ## Work Experience ### Principal Software Engineer - Performance @ ServiceNow Jan 2023 – Present | San Francisco Bay Area ### Principal Software Engineer @ Salesforce Jan 2017 – Jan 2023 | San Francisco, California, United States ### Lead Performance Engineer @ Salesforce Jan 2014 – Jan 2017 | San Francisco, California, United States ### Senior Performance Engineer @ Salesforce Jan 2012 – Jan 2014 | San Francisco, California, United States ### Sr. Performance Engineer @ Comverse Technology, Inc. Jan 2008 – Jan 2012 | Greater Philadelphia Area Spearheaded the Performance Engineering, High Availability, Scalability and Maintainability efforts across all end-to-end components of Comverse B/OSS Solution spanning IN-Centric and IT-Centric components/workloads. Worked closely with CTO and delivered a Highly Optimized and Cost Effective Solution that is currently being rolled out across several Tier-1 and Tier-2 Telecom Operators in Western-Europe and Asian countries and is being actively demonstrated to large North American Operators. • Designed performance engineering scenarios and analyzed performance test results and logs. Worked extensively with cross functional teams (Development, Product Management, Services, Architecture and Business Analysts) to define traffic profiles and to isolate and fix major performance bottlenecks • Defined task-level detail for various performance engineering projects, including effort estimates and resource allocation for test execution • Assessed the network latency impact on system performance and user experience by utilizing hardware latency devices (PacketWare 2600E) to simulate user load across various geographical locations resulting in optimized hardware resource allocation across the globe • Led Proof of Concept efforts to evaluate hardware vendors and technologies (such as IBM’s P-series high servers, IBM Blades, HP Blades, HP Itanium Servers etc.) and presented findings to senior management • Significantly reduced the amount of time taken to collect various performance metrics by developing a suite of measurement collection scripts in Korn shell, Perl, awk and SQL. • Developed a prototype of a regression model to predict server capacity, sizing and performance with a 95% level of significance • Developed a suite of test scripts for webservices (SOAP) applications using Eclipse and JMeter. ### System Test Engineer @ Comverse Technology, Inc. Jan 2005 – Jan 2008 | Greater Philadelphia Area A systems test engineer in the RAMP group responsible for testing the Reliability, Availability, Maintainability and Performance (RAMP) of the Real Time Converged Billing System. • Significantly reduced service outages by validating and improving Recovery Oriented Computing methods • Collaborated with a newly formed capacity planning team to obtain scalability vs. resource utilization matrix across various application servers, during simulated test runs to identify potential bottlenecks using tools like JMeter, JProfiler and WireShark • Responsible for performance analysis of database applications hosted on physical servers vs. virtual servers, hosted using IBM’s LPAR technology, resulting in reduction of hardware from 3 physical test servers to 1 hosting 3 virtual servers • Significantly reduced the time to market period of our Billing Systems by travelling to the production facility in Tel Aviv and providing recommendations for optimizing system build time on the production floor ### Undergraduate Research Assistant @ University of Texas at Austin Jan 2004 – Jan 2004 ## Education ### Bachelor of Science - BS in Computer Science and Mathematics The University of Texas at Austin ### Masters in Business Administration in Finance/General Management Drexel University ### JAI HIND COLLEGE, MUMBAI ### The Bombay International School ## Contact & Social - LinkedIn: https://linkedin.com/in/ritwikmalvi --- Source: https://flows.cv/ritwikmalvi JSON Resume: https://flows.cv/ritwikmalvi/resume.json Last updated: 2026-04-12