# Robert Heckathorne > Technical Support / Software Engineer Location: San Francisco, California, United States Profile: https://flows.cv/robertheckathorne software development, technical support, management, SQL, ruby, APIs, SDLC, python, javascript/react, java ## Work Experience ### Software Engineer @ Retain.ai Jan 2023 – Jan 2023 ### Product Implementation Engineer @ Retain.ai Jan 2019 – Jan 2023 | San Francisco, California, United States ### Technical Support @ Zimbra Jan 2006 – Jan 2018 ## Education ### Bachelor of Science in Materials Science and Engineering University of Florida ## Contact & Social - LinkedIn: https://linkedin.com/in/robert-heckathorne --- Source: https://flows.cv/robertheckathorne JSON Resume: https://flows.cv/robertheckathorne/resume.json Last updated: 2026-03-20