Architected and launched a comprehensive, serverless SaaS application from the ground up, managing the entire product lifecycle from initial scoping to cloud deployment.

Designed a highly scalable backend architecture utilizing AWS and DynamoDB, prioritizing secure state management, comprehensive logging, and fast data retrieval.

Developed a responsive, modern frontend using Next.js and deployed via Vercel to ensure high availability and a seamless user experience.

Acted as the primary product manager, defining the feature roadmap, validating architectural decisions, and building with future modularity in mind.

(Aquired by FIS in Oct 2023)

Focused on partnering with banks and vendors to provide seamless integration and ongoing relationships. Responsible for creating new SOPs and project plans to deliver new features and meet regulatory requirements.

Key Achievements:

• Led, planned, and managed the onboarding and implementation of two sponsor banks

• Introduced cost-saving measures and price restructuring to increase the profitability of physical cards (both standard and customized offerings). Standard from -$0.10 per card to $0.35 per card. Custom -$0.25 per card to $2.55+ per card.

• Managed all partner/vendor relationships. Sponsor banks, card printers, credit reporting

• Vendor Management - Assessment, negotiation, risk mitigation, management

Major projects

• Led automated credit reporting

• Creation of custom integrations to increase efficiency and visibility for internal teams

• Custom reports on demand for key stakeholders and customers (SQL)

(Acquired in 2023)

Responsible for managing the customer experience org, two SEs, two IEs, two Support Agents, and four CSMs. Partner with Product and Engineering to research, scope, and deliver new features. Solution Architect for “VIP” customers.

Key Achievements:

• Delivered $1.2MM in revenue growth by hiring and training new sales team

• “See around the corner” through research and collaboration with banks(2), vendors(3), and customer feedback

• Created and implemented the Customer Experience Org - Managing four teams: Implementation, Solution Engineering, Customer Support, Customer Success

• Drove six new features and products to market

• Led, planned, and managed the onboarding and implementation of one sponsor bank

• Vendor Management - Assessment, negotiation, risk mitigation, management