# Roberto Faller, Ph.D. > User Experience Researcher | 10+ years of experience | Qualitative and Quantitative Researcher | Program Manager | Project Manager | Design Strategist | Ph.D. in Design Location: United States, United States Profile: https://flows.cv/robertofallerphd User Experience Researcher with 10 years of experience managing research programs, participant recruitment, and mixed-methods studies to inform product and service strategy. Email: robertofaller@gmail.com / Portfolio: www.robertofaller.com Formerly with Memorial Sloan Kettering Cancer Center, UChicago Medicine, Sonoma CAN, and UNISINOS. Skilled at translating complex user data into actionable insights that enhance engagement and streamline research workflows. Passionate about leveraging emerging technologies and AI to advance human-centered design. Leadership Qualities: Emotional Intelligence, Empathy, Good Communicator, Humility, Transparency, Creativity, Empowerment Skills: UX Research, Mixed-Methods, Research Planning, Participant Recruitment, Research Operations, Data Management, Project Management Tools, Risk Assessment, Quality Assurance, Program Management, Agile Methodology, Change Management, Storytelling, Design Reports, Presentations Tools: Adobe Suite, Figma, Mural, UserTesting, Qualtrics, SPSS, Tableau, Project Management Tools, Microsoft Office, Google Workspace Coding Languages: C++, JavaScript, SQL, HTML Languages: English (Bilingual) Portuguese (Native) Spanish (Conversational) ## Work Experience ### UX Researcher and Program Manager @ Critical Success Consultancy Jan 2024 – Present | Santa Rosa, CA • Spearhead the planning and execution of 100+ UX research studies, coordinating recruitment, logistics, and delivery to drive product decisions. • Create and maintain research roadmaps and tracking systems, delivering clear progress reports to stakeholders from entry-level staff to executives. • Collaborate with researchers, designers, and stakeholders to align user needs, research goals, and study execution with organizational priorities. • Recruit, screen, and manage diverse participant panels, maintaining consent, incentives, and records to ensure high-quality, compliant data collection. • Oversee research and design workflows, improving scheduling, documentation, and coordination to support rapid iteration cycles. ### UX Researcher and Project Manager @ CoMission Jan 2019 – Jan 2022 | Sebastopol, California, United States • Managed multiple concurrent research projects across diverse cross-functional teams, improving coordination, scheduling, and communication. • Directed mixed-methods research for local governments, businesses, and nonprofits to uncover user needs and improve service engagement and adoption. • Produced research-driven personas, wireframes, and prototypes that achieved a 100% project launch success rate for clients. • Delivered actionable insights that increased engagement for local businesses by nearly 20% during the COVID-19 pandemic. • Designed and managed surveys, interviews, and research logistics, ensuring alignment with community goals and user behaviors. ### Ph.D. Design Researcher @ Illinois Institute of Technology Jan 2013 – Jan 2020 | Chicago, Illinois, United States • Developed a comprehensive dissertation framework and three validated prototypes, contributing to design research literature while demonstrating how storytelling and interaction models improve engagement and player outcomes. • Designed and executed mixed-methods research, including case studies, prototype testing, and fieldwork with 150+ participants, to uncover patterns in how complex themes shape user experiences in games. • Conducted ethnographic research with over 60 developers across major industry events, gathering behavioral insights that informed iterative game design strategies and improved usability. • Analyzed and synthesized large qualitative and quantitative datasets from playtests and surveys, distilling findings into actionable frameworks for timing, intensity, and delivery in game design. • Facilitated collaborative synthesis sessions with peers and industry partners, translating messy data into clear narratives that guided co-design workshops and influenced future research agendas. ### User Experience Researcher @ Memorial Sloan Kettering Cancer Center Jan 2017 – Jan 2017 | New York, United States • Led qualitative research programs informing digital service models for cancer prevention and improved participant engagement. • Conducted and coordinated 20 expert interviews, managing scheduling, consent, and documentation to shape service design. • Synthesized findings into documented case studies that surfaced opportunities for innovation in prevention services and research. • Transformed core insights into structured research outputs that supported platform development and long-term management. • Documented research processes, metrics, and feedback loops, supporting compliance, reuse, and operational efficiency. ### UX Researcher @ UChicago Medicine Jan 2015 – Jan 2015 | Chicago, IL • Conducted observational research and workflow analysis, managing sensitive data to identify inefficiencies impacting surgeries. • Performed 15 surgery observations and 10 expert interviews to uncover systemic issues in team dynamics and information flow. • Constructed four workflow and communication maps that visualized inefficiencies and guided system redesign. • Generated four future-oriented scenarios with actionable conceptual solutions, influencing operating room improvements. • Delivered 20 actionable recommendations that were implemented and now impact all operating rooms in the hospital. ### Product Design Program Manager @ Unisinos Jan 2011 – Jan 2013 | Porto Alegre, Rio Grande do Sul, Brazil • Launched and managed a new Product Design undergraduate program, achieving 70% enrollment in the first academic year. • Developed and facilitated student outreach, design events, and interactive workshops, increasing applications by 25%. • Oversaw faculty hiring and academic operations to ensure program delivery aligned with evolving design and research practices. • Built a prototyping lab featuring 40+ fabrication methods, supporting hands-on learning and exploration. • Established a materials library and digital database with 1000+ materials, enabling experimentation in the design process. ### Design Professor @ Unisinos Jan 2008 – Jan 2013 | Porto Alegre, Rio Grande do Sul, Brazil • Designed 30+ courses on design methods and systems thinking, educating 500+ students in user-centered design principles. • Mentored 40+ students on design practices during year-long capstone projects, fostering rigorous inquiry and creative problem-solving. • Implemented a project-based learning approach that increased student engagement by 20%, enhancing hands-on experience. • Consistently earned high student evaluations (4.8/5), reflecting effective teaching and strong learner outcomes in design education. • Authored a new undergraduate product design curriculum, resulting in formal institutional approval and successful program launch. ## Education ### Doctor of Philosophy (Ph.D.) in Design Institute of Design (ID) ### Doctor of Philosophy (Ph.D.) in Design Illinois Institute of Technology ### Master of Engineering (MEng) in Materials Science and Technology Federal University of Rio Grande do Sul ### Engineer's degree in Mechanical and Industrial Engineering Universidade de Santa Cruz do Sul ## Contact & Social - LinkedIn: https://linkedin.com/in/robertofaller - Portfolio: https://www.robertofaller.com --- Source: https://flows.cv/robertofallerphd JSON Resume: https://flows.cv/robertofallerphd/resume.json Last updated: 2026-04-13