•Delivered prompt and thorough assessment of client tickets, maintaining consistent communication to ensure swift issue resolution and client satisfaction.
•Collaborated directly with the Chief Information Security Officer (CISO) to develop and refine a comprehensive repository of company Policies, Procedures, and Controls, aligning them with the NIST Framework V1.1 standards.
•Utilized Perl and Jenkins to effectively resolve production bugs, reducing after-hours callouts by 16%.
•Spearheaded the transition of critical client file transmission processes to Managed File Transfer (MFT), fortifying security measures and significantly boosting transactional efficiency and capacity.
•Served as primary incident responder for the United States region, actively engaging in all facets of the incident response lifecycle, including cross-functional communication, meticulous documentation, and leadership in post-incident reviews.
•Set up new connections and PGP keys, ensuring that all traffic between servers is properly encrypted.
•Work cohesively in an international team and assist in growth of the upcoming United States market.