• Trained Large Language Models (LLMs) in various programming languages, including Java, Javascript/Typescript, Python, and Go

• Utilize Reinforcement Learning from Human Feedback (RLHF) to effectively train LLMs

• Provide feedback for models to adhere to ethical and legal standards

• Drove launch readiness engineering efforts for Amazon Connect’s Agent Global Resiliency feature to meet compliance standards such as GDPR and meet Amazon Connect’s 99.99% uptime SLA

• Designed, implemented, and owned tools for monitoring performance and critical metrics for Amazon Connect’s Global Resiliency Agent feature

• Defined and stress-tested engineering team playbook for on-call rotations to ensure <5 minute on-call response times and diagnoses of critical issues

• Worked across AWS Connect teams to support public launch of Amazon Connect Global Resiliency

• Worked with global team of engineers to support platform merchants through the Adyen for Platforms solution

• Added direct debit capabilities for Adyen for Platforms merchants to manage sub-seller funds

• Improved merchant visibility for Adyen for Platforms merchants into sub-seller payout details and timelines

• Created internal tools to help expedite merchant and sub-seller onboarding processes