# Robert Zheng

> Software Engineer

Location: Union City, California, United States
Profile: https://flows.cv/robertzheng

I'm a software engineer who's most recently worked on services and applications that take advantage of modern backend technologies. I enjoy encountering and solving coding challenges and working on application architecture.

Strong: Java, JavaScript, jQuery, HTML, CSS, Git, Node.js/Express, Vert.x, MongoDB

Experienced: Redis, Solr, MySQL, Postgres, D3.js, CoffeeScript, TDD, Backbone.js

## Work Experience
### Senior Software Engineer @ GEICO
Jan 2025 – Present

### Software Engineer @ GEICO
Jan 2024 – Present

### Software Developer - AI Trainer @ Unknown
Jan 2024 – Jan 2024 | California, United States
• Trained Large Language Models (LLMs) in various programming languages, including Java, Javascript/Typescript, Python, and Go
• Utilize Reinforcement Learning from Human Feedback (RLHF) to effectively train LLMs
• Provide feedback for models to adhere to ethical and legal standards

### Software Development Engineer @ Amazon Web Services (AWS)
Jan 2022 – Jan 2023 | Sunnyvale, California, United States
• Drove launch readiness engineering efforts for Amazon Connect’s Agent Global Resiliency feature to meet compliance standards such as GDPR and meet Amazon Connect’s 99.99% uptime SLA
• Designed, implemented, and owned tools for monitoring performance and critical metrics for Amazon Connect’s Global Resiliency Agent feature
• Defined and stress-tested engineering team playbook for on-call rotations to ensure <5 minute on-call response times and diagnoses of critical issues
• Worked across AWS Connect teams to support public launch of Amazon Connect Global Resiliency

### Software Engineer @ Adyen
Jan 2020 – Jan 2021 | San Francisco, California, United States
• Worked with global team of engineers to support platform merchants through the Adyen for Platforms solution
• Added direct debit capabilities for Adyen for Platforms merchants to manage sub-seller funds
• Improved merchant visibility for Adyen for Platforms merchants into sub-seller payout details and timelines
• Created internal tools to help expedite merchant and sub-seller onboarding processes

### Software Engineer @ CloudCar™
Jan 2015 – Jan 2020 | Santa Clara, California, United States
• Led team of engineers in creating robust, voice-driven experiences for Jaguar Land Rover drivers
• Designed and optimized Point-of-Interest processing and aggregation logic to provide drivers with relevant destinations
• Implemented unit testing and code coverage of Node.js codebase with Mocha and Cover
• Assisted with migration of entire Platform codebase from Node.js to Java (Vert.x)

### Customer Service Representative/Auditor - Bilingual @ Richard Heath and Associates, Inc. (RHA)
Jan 2012 – Jan 2014 | Fresno, California
• Audited applications and Renewals for the California Lifeline Program, a state program that provides discounted phone service to qualified families and individuals
• Assisted English and Japanese speaking customers and answered their questions about the California Lifeline or its application process over the phone and web based chat
• As an Auditor, examined service quality of other customer representatives by  reviewing recently recorded calls and ensuring that application audits complied to program standards


## Education
### Computer Software Engineering
Hack Reactor

### Web Development
Geekwise Academy

### Bachelor's Degree in Linguistics
California State University, Fresno

### Minor in Business Administration
California State University, Fresno


## Contact & Social
- LinkedIn: https://linkedin.com/in/zhengrobert
- Website: http://zhengcano.github.io
- Website: http://www.github.com/zhengcano

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Source: https://flows.cv/robertzheng
JSON Resume: https://flows.cv/robertzheng/resume.json
Last updated: 2026-04-01