# Robin Nilsson

> Senior Software Engineer

Location: Boise Metropolitan Area, United States
Profile: https://flows.cv/robinnilsson

With over ten years of experience in diverse languages and cloud platforms, I have proven project leadership, mentoring, and a commitment to exceeding requirements. I have led the development of innovative cloud-based frontend and backend solutions, achieving cost reduction, data protection, and user experience enhancement.

## Work Experience
### Senior Software Engineer @ Robin Nilsson
Jan 2023 – Present | United States
• Spearheading the development of a robust case management solution for a leading telecommunications company's contact center platform.
• Overseeing the full project lifecycle, from gathering and refining requirements to implementation, rigorous testing, and successful deployment.
• Regularly presenting project updates and solutions to clients, their customers, and end users, ensuring alignment with strategic goals and user satisfaction.

### Full Stack Developer @ Bright Energy AB
Jan 2021 – Jan 2023 | Stockholm, Stockholm County, Sweden
Achievements
• Provided guidance and leadership in implementing software architecture designed for massive scalability
• Responsible for Kubernetes infrastructure and CICD pipelines serving millions of users and three development teams
• Achieved 95% cost reduction in infrastructure expenses
• Implemented Client Side Field Level Encryption on databases to protect sensitive data from data theft, privilege abuse and network snooping.

### Senior Software Developer @ Mitel
Jan 2020 – Jan 2021 | Stockholm, Stockholm County, Sweden
Achievements
• Led the development of a new cloud-based Contact Center application.
• Provided guidance and oversight to ensure progress and deliver valuable insights
throughout the project.
• Presented next generation applications at conferences, showcasing its innovative features
and capabilities to industry professionals.
• Developed a real-time audio analysis component for video meetings that detected
keywords and triggered corresponding actions.
• Developed a mobile application enabling cloud-based customers to efficiently provision
their systems while on the move.
• Integrated hardware devices into cloud based unified communications products,
expanding compatibility and enhancing user experience.

Awards
• Innovation Day, best pre-product presentation

### Senior Software Applications Developer @ Mitel
Jan 2016 – Jan 2020 | Stockholm, Sverige
Achievements
• Led high-level architectural design aligned with current and future business demands.
• Provided expertise and best practices for designing secure, enterprise-grade systems with massive scalability, contributing to the performance and design considerations of complex
systems.
• Conducted requirement analysis and provided accurate time estimates.
• Collaborated closely with Amazon's R&D team during the alpha stage of their "Chime" platform. Tasked to build our cloud-based video meeting web application on top of
their infrastructure, ensuring a seamless integration of audio, video, and screen sharing capabilities.
• Developed a provisioning web application that integrated with GCP to support both cloud and on-premise customers in creating chatbots that autonomously handled customer interactions, escalating requests to contact center agents only when necessary.
• Led the initiative to migrate from Windows applications to web technologies, enabling cross-platform compatibility and simplified client deployments.
• Played a pivotal role in developing and building the new applications.

Key achievements
• Enhancing the security of our product portfolio for the Swedish Police
• Was granted security clearance by The Swedish Security Police, allowing me to work
in classified environments of high national security importance.
• Successfully addressed and resolved identified vulnerabilities within Mitel's
applications
• Conducted thorough penetration testing to validate the effectiveness of the
implemented fixes.
• Presented comprehensive penetration testing results to the customer, providing
them with confidence in the enhanced security of the products.

### Product Specialist @ Mitel
Jan 2013 – Jan 2016 | Stockholm, Sweden
Achievements
• Played a key role in driving sales and increasing knowledge on contact centers and telecommunication platforms offered by Mitel.
• Developed customer-specific projects, tailoring solutions to meet unique requirements and business objectives.
• Authored best practice guidelines and supervised installations of Mitel products in complex, enterprise-grade network environments, including high-security environments.
• Presented new releases at customer and partner events both in Sweden and globally.
• Educated large groups of non-Mitel engineers on Mitel's product portfolio.

Notable projects
• Developed a queue management solution for The Swedish Railway's ticket stores all across Sweden.
• Contracted by a Scandinavian Bank to develop an appointment booking application with a calendar view, enabling customers to request appointments. The application included real-time calculations of available slots based on Contact Center agent availability.


## Contact & Social
- LinkedIn: https://linkedin.com/in/nilssonrobin
- Website: https://nilssonrobin.se

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Source: https://flows.cv/robinnilsson
JSON Resume: https://flows.cv/robinnilsson/resume.json
Last updated: 2026-03-23