# Rob Sumner > Digital Product Design at T-Mobile Location: Greater Seattle Area, United States Profile: https://flows.cv/robsumner As a principal product designer, I partner closely with engineers, data scientists, researchers, visual designers, writers, product managers and senior stakeholders to create digital products that deliver exceptional customer experiences and strong business outcomes. I draw on my early experience as a photojournalist, where covering hundreds of stories and the people behind them gave me firsthand insight into how differently people see and understand the world. I bring that perspective to my design work, challenging assumptions about the customers who use the products I help create. ## Work Experience ### Principal Product Designer @ T-Mobile Jan 2024 – Present ### Senior Product Designer @ T-Mobile Jan 2022 – Jan 2024 Designing experiences that help customers seamlessly onboard to T-Mobile. Making an impact by driving down calls to care, reducing early tenure churn, and helping customers fully understand how to get the most from their T-Mobile services. ### Experience Designer for Digital Products @ T-Mobile Jan 2021 – Jan 2022 ### UX Designer @ Blink Jan 2020 – Jan 2021 | Seattle, Washington, United States Optimized complex, workflow-driven design experiences for digital self service applications for a major telecom client. ### UX Designer and Design Strategist @ Independent Consultant Jan 2016 – Jan 2021 | Greater Seattle Area Client example – Stanford School of Medicine • Advised on site and content creation best practices for faculty diversity initiatives and resources. • Advised on accessibility best practices. • Using a data driven approach, increased engagement with site content. ### UX Designer @ Microsoft Jan 2018 – Jan 2020 Lead designer for an identity access management product. • Made an impact by building strong partnership between research, engineering, product and design. • Increased the success rate of a feature from 30% to 85% in user testing. • Created efficiencies by ensuring stakeholders were aligned on the same goals. • Took initiative to improve the way products are tested by creating multi-path, detailed prototypes. ### UX Designer @ Premera Blue Cross Jan 2017 – Jan 2018 | Greater Seattle Area Lead designer for a consumer claims submission experience. • Made an impact by encouraging learning, working closely with a researcher on understanding customers' perception of health insurance claims as the initial step in designing a new online claims experience. • Demonstrated in user testing how an improved design experience could help customers overcome a trepidation of a complicated process. ### Senior Content Editor and Technical Designer @ Nike Jan 2015 – Jan 2016 | Seattle, Washington, United States Worked with client program managers to create complex pages on the Nike Editorial website. • Made an impact by leveraging my ability as a clear communicator and detail oriented editor to ensure product met visual presentation standards and brand continuity across desktop and mobile platforms. • Facilitated localization of pages to 77 locales in 25 languages. ### Visual Content Strategist / Visual Content Editor @ Microsoft Jan 2012 – Jan 2015 Advised on and procured photo content for Windows editorial News App, and MSN news. • Made an impact by taking initiative to use data for developing guidelines around image selection for a feature that became a top performer on the MSN home page. • Demonstrated how data could help editors determine when to use photography vs. written content to optimize content in key positions. ### Co-founder @ Red Box Pictures Jan 2009 – Jan 2012 Co-founded a visual story telling company supporting 4 full time photographers. • Made an impact by initiating the collection of market data and designing marketing experiences to win major clients including Costco, Russell Investments, Komen Foundation, University of Washington and T-Mobile. • Oversaw company budget, accounting and general business operations. • Results: Company profitable with no debt in 18 months, supporting four partners. ### Product Manager for Photography / Photo Assignment Editor @ SeattlePI Jan 2006 – Jan 2009 Coached, edited and managed workload for 11 full time photographers. • As the liaison between photography, writers, editors and designers, created a collaborative environment that helped a talented photo staff perform their best work. • Presented and rationalized daily photography plan to senior managers. • Results: Publication recognized in leading national industry awards as one of the top 3 publications for photographic storytelling in the U.S in 2007, and 2008. ## Education ### BA in History Connecticut College ### MA in Visual Communication Ohio University ### User Experience Design General Assembly ## Contact & Social - LinkedIn: https://linkedin.com/in/robert-sumner-uxd - Portfolio: http://www.robsumner.work --- Source: https://flows.cv/robsumner JSON Resume: https://flows.cv/robsumner/resume.json Last updated: 2026-03-30