# Robyn Hwang > Senior Product Designer Location: San Mateo, California, United States Profile: https://flows.cv/robynhwang My portfolio can be found at https://www.robynhwang.com. ## Work Experience ### Senior User Experience Designer @ Ontra Jan 2023 – Present | San Francisco, California AI Legal Tech for Private Markets Contract Automation: Streamline routine agreements with an AI-powered, human-in-the-loop contract negotiation solution • Validated, designed, and launched document markup tool to Ontra’s lawyer network, significantly reducing turnaround time • Validated, designed, and launched Contract Automation’s first SaaS offering, unlocking a new market segment and expanding the company’s addressable revenue • Collaborate closely with cross-functional teams and stakeholders to set goals and metrics for my team and execute on them with a user-centered focus • Lead generative and evaluative research with legal professionals and private markets professionals from top investment banks and private equity firms to shape MVPs with a high value-to-effort ratio • Develop AI features from concept to production, pairing predictive models with human-in-the-loop design to deliver meaningful user impact ### User Experience Designer @ Ontra Jan 2019 – Jan 2023 | San Francisco, California • Design legal tech platform for contract negotiations and fund obligation management • Incorporate AI predictions and human-in-the-loop processes into the user experience • Collaborate with embedded team to conduct UX research, create prototypes, implement quick iterations, and test hypotheses ### Product Designer @ Wells Fargo Jan 2018 – Jan 2019 | San Francisco Bay Area Innovation Group • Led design of an internal chatbot-building platform, enabling non-technical teams to rapidly create, test, and deploy conversational experiences • Worked closely with engineering, product, and other stakeholders in agile environment • Explored and shipped multiple proof-of-concepts, including a biometric authentication flow for banking customers ### Product Designer @ Pavilion Jan 2018 – Jan 2019 | San Francisco, California Public Procurement Made Simple | Part-time contract role • Partnered directly with the founder to ideate and prototype an MVP search experience aimed at radically simplifying government procurement ### UX/UI Designer @ Infosys Equinox Jan 2016 – Jan 2018 | San Francisco, CA E-commerce Experiences for Enterprise • Delivered e-commerce experiences for enterprise clients including JCPenney, Apple, and Vantiv, supporting high-traffic, revenue-critical platforms • Drove the team’s transition to Sketch, increasing design efficiency by 4+ weeks per designer per year • Developed processes for an internal design system, user research, and usability testing • Collaborated closely with engineers, product managers, and external stakeholders to deliver user-centered products (Company previously known as Skava) ### Designer @ Mixt Greens & Split Bread Jan 2014 – Jan 2015 | San Francisco Bay Area • Designed assets and coordinated marketing campaigns for Good Food Guys’ restaurant lines: Mixt (fast casual salads) and Split (fast casual sandwiches) • Supported new store openings and experimental projects like Mixt Cupboard, a salad vending machine ### Community Intern @ Wello.com Jan 2013 – Jan 2014 | San Francisco Bay Area Acquired by Weight Watchers (now WW) • Sole writer and curator of daily health and fitness content for company blog and social media channels • Solved customers’ issues and cultivated relationships with Wello’s community of personal trainers ### Support Ninja @ Humble Bundle Jan 2013 – Jan 2013 | San Francisco, CA • Prepared weekly image assets to distribute on website, blog, and email campaigns to thousands of customers • Entrusted with short-term and long-term customer support and QA tasks, including writing FAQ content, writing email response macros, issuing refunds, and sorting tickets ### Social Media Intern @ LolaBee's Harvest (now Good Eggs) Jan 2013 – Jan 2013 | San Francisco Bay Area • Researched and wrote a weekly newsletter sent to each customer with their order, with the goal of helping them get the most out of their purchases • Curated on-brand content for social media channels to engage and educate customers ## Education ### B.A. in Government & Legal Studies Bowdoin College ### UX Research & Strategy Designlab ### Tuck Bridge Business Program The Tuck School of Business at Dartmouth ### Semester Study Abroad University of Cape Town ## Contact & Social - LinkedIn: https://linkedin.com/in/yrobynhwang - Portfolio: https://www.robynhwang.com --- Source: https://flows.cv/robynhwang JSON Resume: https://flows.cv/robynhwang/resume.json Last updated: 2026-04-13