• Coordinate daily operations for a 7-person clinical team, managing schedules, patient flow, and administrative workflows to ensure smooth day-to-day execution.

• Serve as the central point of coordination between clinicians, patients, and insurance providers, handling competing priorities and time-sensitive requests.

• Manage appointment scheduling and intake for 30–40 patients per week, proactively resolving conflicts and minimizing disruptions.

• Improve front-desk processes related to scheduling, follow-ups, and documentation, increasing efficiency and reducing errors.

• Maintain accurate records and ensured timely communication across stakeholders to support clinical operations.

Projects:

• Poshmark

• --Timeless Auto Body

• Increase appointment bookings by 30% through conducting 5 usability tests, card sorting exercises, and competitive analysis to uncover user pain points that inform data-driven design decisions

• Drive a 50% increase in site traffic by leading the end-to-end redesign process—including sketching, wireframing, and prototyping—to create a more intuitive and engaging user experience

• Support daily store operations in a high-volume retail environment, balancing multiple responsibilities while maintaining accuracy and efficiency.

• Collaborate with cross-functional teams to ensure smooth store operations, inventory availability, and customer satisfaction.

• Identify workflow bottlenecks during peak hours and communicated needs to leadership to support operational flow.

• Demonstrated reliability and adaptability while working in fast-paced, customer-facing conditions.

• Collaborated with stakeholders to define project requirements, user needs, and success criteria.

• Created structured documentation, user flows, and design deliverables to support project execution.

• Applied user-centered thinking to improve accessibility and communication across digital experiences.

• ---Research Lead | Dupage Dietitians | Web Application Design

• Designed and implemented a research plan including screener surveys and secondary research, collecting data from 30+ users to uncover barriers in digital health management

• Conducted and synthesized insights from 8+ user interviews to inform design decisions, resulting in a high-fidelity prototype that addressed 4 major user pain points and improved task clarity in key user flows

• ---Lead Student Designer | Kinder Haus Toys | E-commerce Website Redesign

• Increased navigation success rate by 40% through usability testing (card sorting, tree testing, heuristic and comparative analysis, and 5 usability tests) to evaluate and optimize the purchase journey

• Delivered a validated 3-frame mid-fidelity prototype and improved site architecture, contributing to a 40% increase in successful purchasing flows