Design and develop ERP software solutions for the manufacturing and distribution sector, combining Progress 4GL, AngularJS, .NET, and SQL with Agile, OOP, Azure DevOps, and Git for efficient control, scalability, and deployment

Led the team in optimizing a LAMP stack app updating 800+ PHP and SQL code lines. Enhanced 4 features, resulting in a streamlined user experience aligned with client expectations. *See Projects (CPS485)

Guided 100+ first-year students in their transition to university, fostering a welcoming and supportive environment

Oversaw Training and Transactional Monitoring for 700+ tech advisors among 40 subordinates between Trainers and QAs, delivering superior workforce preparation. Led depts. to achieve the COPC® certification every year, resulting in reduced cost, continual performance, and increased revenue

Supervised large QA Teams of 20+ members, guiding their performance and career growth based on individual and organizational needs, resulting in over 50% of the team receiving an internal promotion. Set standards for monitoring and implemented policies/procedures for 500+ tech support agents worldwide AMR + EMEA.