# Rodolfo J. Meneses Leal

> CompSys Engr. | Full-Stack, OOP, and DB expert

Location: New Paltz, New York, United States
Profile: https://flows.cv/rodolfojmenesesleal

Over 13 years of experience across diverse international industries, excelling in roles ranging from Software Development to Management, leveraging best practices and technologies to drive continuous improvement

## Work Experience
### Software Developer @ Advantive
Jan 2024 – Present | Tampa, Florida, United States
Design and develop ERP software solutions for the manufacturing and distribution sector, combining Progress 4GL, AngularJS, .NET, and SQL with Agile, OOP, Azure DevOps, and Git for efficient control, scalability, and deployment

### Full Stack Developer @ The State University of New York
Jan 2023 – Jan 2023 | New York, United States
Led the team in optimizing a LAMP stack app updating 800+ PHP and SQL code lines. Enhanced 4 features, resulting in a streamlined user experience aligned with client expectations. *See Projects (CPS485)

### Orientation Leader @ The State University of New York
Jan 2023 – Jan 2023 | New York, United States
Guided 100+ first-year students in their transition to university, fostering a welcoming and supportive environment

### Manager, Quality & Training @ Concentrix
Jan 2021 – Jan 2022 | San Jose, Costa Rica
Oversaw Training and Transactional Monitoring for 700+ tech advisors among 40 subordinates between Trainers and QAs, delivering superior workforce preparation. Led depts. to achieve the COPC® certification every year, resulting in reduced cost, continual performance, and increased revenue

### Senior Supervisor, Quality Assurance @ Concentrix
Jan 2017 – Jan 2021 | San Jose, Costa Rica
Supervised large QA Teams of 20+ members, guiding their performance and career growth based on individual and organizational needs, resulting in over 50% of the team receiving an internal promotion. Set standards for monitoring and implemented policies/procedures for 500+ tech support agents worldwide AMR + EMEA.

### Analyst, Quality Assurance @ Concentrix
Jan 2015 – Jan 2017 | San Jose, Costa Rica
Monitored over 3K interactions of multiple customer contact methods for adherence to QA standards while providing insights to Operations and Clients. Due to outstanding performance, implemented a successful onboarding program for new Quality Analysts

### Tech Advisor @ Concentrix
Jan 2014 – Jan 2015 | San Jose, Costa Rica
Responded to basic and routine inquiries of a technical nature including hardware and software, selected as SME for all new advisors due to outstanding performance

### Tech Advisor @ Startek
Jan 2013 – Jan 2014 | Heredia, Costa Rica
Delivered technical assistance for USA Comcast® hardware, software, network systems, and Xfinity® services, ensuring timely issue resolution, enhancing user satisfaction

### PC Technician @ PC Store
Jan 2012 – Jan 2013 | San Jose, Costa Rica
Diagnosed and resolved hardware, software, and network issues through hands-on troubleshooting, component replacement, and repairs to ensure optimal system performance


## Education
### Computer Science
The State University of New York

### Computer Systems Engineering
Universidad Latina de Costa Rica


## Contact & Social
- LinkedIn: https://linkedin.com/in/rodojml
- GitHub: https://github.com/RodoJML
- Portfolio: http://meritpages.com/rodojml

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Source: https://flows.cv/rodolfojmenesesleal
JSON Resume: https://flows.cv/rodolfojmenesesleal/resume.json
Last updated: 2026-04-13