• Analysis of data and challenges to provide strategies and initiatives to train incoming employees of the acquisition of Bank of the West in Personal Banking, Commercial Accounts, and Asset Management.

• Planning, development, and implementation of training programs for existing Customer Service Representatives for updates of policies and procedures resulting from the acquisition utilizing Articulate Storyline, Rise, Camtasia, and Adobe Creative Suite.

• Designing and integrating learning paths, courses, and programs, including soft skills, merger updates, and coaching for Trainer-the-Trainer workshops to scale training for Canadian and US based employees in Personal and Business Banking.

• Strategized with stakeholders, subject matter experts, and learners to analyze training needs, scope projects and solutions while tracking success metrics to improve performance and impact business outcomes.

• Utilized learning modalities to create interactive and engaging virtual and digital trainings, simulations, animations, infographics, videos, learning labs, job aids, facilitator guides, assessments, and resource materials using Adobe Creative Suite, Articulate 360, and Camtasia.

• Improved onboarding experiences, decreased ramp up time, and expanded career catalog for upgrading skills and industry certifications.

• Analyzed current Cloud Sales and Service tools with Customer Engineers, Principal Architects and Customer Service Managers.

• Designed and developed instructional material including videos, motion graphics, product guides, and sales presentations.

• Updated visual, audio, and interactive learning tools for Customer Support Teams and Cloud clients.

• Produced training videos, promotions, and collateral for patient education within Health technologies including Diabetes, Retinal Disease, Devices, and Clinical Support.

• Created product and support documentation for Customer Success Agents within Google Health products and services leveraging Camtasia, Adobe Premiere, After Effects, and content management.

• Collaborated with leaders, international stakeholders and subject matter experts from product, engineering, legal, and customer success teams to design internal and vendor training workshops for new and current Customer Success Agents.

• Managed projects and teams for key programs, trainings, events, and initiatives for virtual recruiting, onboarding, and orientation.

• Strategized, storyboarded, and produced learning and training productions with Cross Functional stake holders and managers with a focus on Diversity, Equity, and Inclusion.

• Designed training for new Recruiters, Sourcing, and Coordinators in the People Operations Department utilizing Camtasia, Articulate Rise, Storyline, Adobe Premiere, After Effects, and Vyond.