# Rohan Gaikwad > Staff Product Designer @ ServiceNow | CMU | IIT | UX Design Awards ’23 Location: San Francisco Bay Area, United States Profile: https://flows.cv/rohan As a seasoned product design leader, I excel at transforming complex problems into elegant, user-centered experiences. I am committed to fostering clarity within organizations, enabling the formation of clear objectives and the creation of strategic, actionable design solutions. ## Work Experience ### Staff Product Designer - AI Platforms @ ServiceNow Jan 2023 – Present | Santa Clara, California, United States Review Panel AI Agent Experience - Provide consultation and solutions on AI experience integration into existing frameworks, streamlining Gen-AI enabled workflow automation Generative AI Projects -Designed the first ever generative AI experience on ServiceNow platform empowering agents to summarize cases, generate emails, and auto-fill case descriptions using NOW LLM. ### Senior Product Designer @ ServiceNow Jan 2021 – Jan 2023 | Santa Clara, California, United States Part of the Platform Product Experiences team, building core components of the ServiceNow platform. I successfully led the platform team in rebuilding the nodemap component from scratch, leveraging extensive research to recommend innovative technologies that facilitated incremental enhancements. The result was a highly scalable, interactive, and engaging nodemap that revolutionized the user experience. Furthermore, I conceptualized a groundbreaking 3D version, providing users with an unparalleled immersive experience. These achievements earned me recognition within the company, receiving the visionary award, and also winning an international UX design award. https://ux-design-awards.com/winners/node-map-3d-it-asset-interactive-visualization ### Design Mentor @ adplist.org Jan 2022 – Present https://adplist.org/mentors/rohan-gaikwad Providing mentorship on Career Transition to UX, Portfolio/Resume Review, Project Feedback, Interviewing, and Growth. Feel free to connect. ### Senior Product Designer @ Achieve Jan 2020 – Jan 2021 | San Mateo, California, United States Led Product Design at Lendage, by partnering with Product Managers, Engineers, and other Designers. • Designing Home-equity line of credit (HELOC) customer experience including the application flow, customer dashboard, communications, and smart saving strategies • Parallelly, designing the Mortgage Advisor experience, allowing sales reps to meticulously guide customers in their applications. ### Senior Product Designer @ Ten-X Jan 2018 – Jan 2020 | San Francisco Bay Area *Acquired by CoStar group* Ten-X is the largest online real estate auction platform with over $50 Billion in assets sold. • Lead the design of the Auction Dashboard used by over 80% of the brokers and buyers on Ten-X platform, providing them an unprecedented real-time view of an auction. • Lead the end-to-end design of Portfolio product which allows buyers to manage the sale of a group of properties. It has enabled the sale of over $200 Million worth of commercial assets. ### UX/UI Designer @ Webex Jan 2016 – Jan 2018 | San Jose • Lead the biggest redesign effort of BroadSoft’s unified communications platform leading to its $1.9 Billion acquisition by Cisco. • Worked as a lead product designer and managed 2 UX designers to deliver highly customized AT&T Collaborate application bagging $2 Million contract for BroadSoft. • Responsible for integrating Intellinote (acquisition) into BroadSoft’s product suite and thereby creating a seamless user experience design system. *Initially BroadSoft, acquired By Cisco in January 2018 ### Capstone Mentor @ University of Michigan Jan 2018 – Jan 2018 Facilitated and mentored an inter-disciplinary group of students on a project tasked to conduct user studies on a BroadSoft's Project Collaboration tool. ### UX Interaction Designer (Global) @ Lenovo Jan 2015 – Jan 2016 Crafting user-centric experiences driven by data, research and iterative design in a highly collaborative and dynamic work environment. Delivering value to critical components of Lenovo e-commence by providing usability audits, user flows, wireframe specifications and QA. • Delivered comprehensive owner's portal wireframes and flow by aggregating discrete Lenovo customer services • Created interaction design flow for redesign of 2nd most visited page (laptop splitter) on lenovo.com • Redesigned the warranty purchase path and improved warranty purchase exponentially. • Created state transitions for user interface for laptop configurator • Rebuilt information architecture of cart page on lenovo.com (UK) ### User Experience Designer @ Kohl's Department Stores Jan 2012 – Jan 2014 Engaged in crafting future customer experiences by providing User-Centered Design deliverables such as process flows, wireframes, scenarios, visual mockups, and prototypes. Building a solid understanding of e-commerce business through various customer facing projects such as Global Inventory, Gift Cards, Payments, Shipping, etc. • Integrated inventory search experience by delivering wireframes and flows for Desktop, Mobile, Native app, and Kiosk screens • Optimized Kohl's Credit Card Application process by streamlining third party flows • Built mobile wireframes for checkout process • Redesigned exclusive purchase experience for gift cards • Resolved clearance/non-clearance SKU issues by redesigning product page template to accommodate both SKU states ### User Centered Researcher/Designer @ Bank of America Jan 2012 – Jan 2012 | Pittsburgh Part of 5 member interdisciplinary team in MHCI Capstone project sponsored by Bank of America. The project was tasked with researching, designing, prototyping and user testing an innovative product in the space of multi-device collaborative banking. • Conducted 23 in-house contextual interviews to generate actionable insights • Contributed in Affinity Wall Diagramming to come up with themes and concepts • Iteratively designed interfaces (3 rounds) from low fidelity to detailed mockups based on user feedback. • Facilitated sponsor workshops for alignment and brainstorming • Designed project report ### Interaction Designer Intern @ CeLeKT, Linnaeus University Jan 2010 – Jan 2010 Worked on variety of projects as user researcher and designer. Conducted user testings and focus groups to understand user acceptance to newer technologies in learning (Project LETS GO). Designed logo for the first NordiTel Symposium. Designed and Developed website for project LETS GO. ### Interaction Designer Intern @ Invendes Jan 2009 – Jan 2009 | Bangalore, India Brainstormed and created wireframes for Vianza, client of Invendes, engaged in creating a web-ecosystem for trade of ecofriendly products. Client interactions, adapting to newer wireframing tools and understanding ecommerce website were highlights of my term. ### Interaction Designer @ Beans & Intellect Jan 2009 – Jan 2009 | Mumbai, India Designed front-end of Forex trading software. Worked on variety of other projects in Web and Print. Acted as a design advocate to contract design firm for redesigning corporate website. ## Education ### MHCI in Human-Computer Interaction Carnegie Mellon University ### Bachelor's degree in Industrial and Product Design Indian Institute of Technology, Guwahati ## Contact & Social - LinkedIn: https://linkedin.com/in/rohangaikwad - Website: http://www.rohangaikwad.com --- Source: https://flows.cv/rohan JSON Resume: https://flows.cv/rohan/resume.json Last updated: 2026-02-23