Resolved 100% of complex customer challenges resulting from front-end request conversion issues caused by the proxy, significantly improving overall service quality and customer satisfaction

Identified and addressed 4-5 critical bugs within the proxy, resulting in a remarkable 25% reduction in on-call tickets and enhancing proxy stability and reliability

Boosted the productivity of 10000 members of Cisco’s Brand Protection and Failure Analysis teams by 100% to combat the $1 billion of revenue lost to counterfeiters annually by providing a PCA-based visualization of telemetry data

Led a team of 5 interns to win first place among Supply Chain interns at a case competition by providing a ML-backed customer-centric weighted decision matrix to mitigate field-related failures, improving current models by 500%

Recognized for my “innovative efforts” through an offer to extend my internship throughout the school year and with Cisco’s connected recognition award

Provided students a head start on their programming skills, inspiring around 100 students to pursue a career in Computer Science