# Roman Wright

> Software Engineer | 2+ Years of Experience

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/romanwright

Investigative and analytical software engineering professional with expertise in customer support, feature development, and debugging. Highly skilled at automating day-to-day tasks, identifying and resolving production issues in collaboration with cross-functional teams, and utilizing user data to define enhancements to products and support features.

Exceptionally precise and communicative professional, capable of discovering and fixing problem areas to improve efficiency.

## Work Experience
### Software Engineer @ Time by Ping
Jan 2021 – Jan 2022 | San Francisco Bay Area
• Served as the sole engineer behind customer support until the formalization of a customer support team in April 2022
• Developed software features and customer support enhancements by studying user data and feedback and patterns of logging of customer workflows
• Debugged production issues within a C# WPF frontend and a TypeScript Node.js backend, accessing databases in a hybrid cloud environment using MongoDB and SQL
• Investigated and resolved 750+ Jira tickets while communicating closely with customers, engineers, product team, and client team
• Collaborated with developers to build out new features based on customer feedback
• Scripted automated solutions to day-to-day support tasks, reducing resource requirements
• Documented features, bugs, frequent customer pain points, virtual machine access protocols on Confluence
• Pulled data and presented conclusions for use by senior leadership in customer communications
• Performed research on production issues and system outages to diagnose reported problems and evaluate severity
• Improved efficiency by recommending changes in Jira ticket standards
• Trained 2 engineers in customer support processes and procedures
• Orchestrated daily standup meetings for the customer support team while following Agile best practices

### Software Engineer Intern @ Time by Ping
Jan 2020 – Jan 2021 | San Francisco Bay Area
• Designed integration tests for rewritten code to overcome heavy tech debt
• Gained an in-depth understanding of the software development lifecycle and best practices and tools
• Participated in Agile practices, including daily standups, sprints, and change management processes
• Aligned with leadership teams to assess key priorities and design solutions
• Investigated bugs, customer issues, and internal bottlenecks


## Education
### Computer Science
University of California, Berkeley


## Contact & Social
- LinkedIn: https://linkedin.com/in/romanwright

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Source: https://flows.cv/romanwright
JSON Resume: https://flows.cv/romanwright/resume.json
Last updated: 2026-03-29