Expereince design at Intuit Developer Group. Solving problems for developers who integrates with Intuit platform, as well as user experience for third-party integrations to QuickBooks. Work duty includes:
• Defining customer needs and jobs to be done, gathering product requirements
• Developing concepts and user flows
• Apply, evolve, and invent design patterns
• Applying design principles and methods to visualize and prototype end-to-end experiences
• Conducting user research for insights to inform design process
• Develope experience frameworks that guide the design/iteration process
Major projects worked on:
• Third-Party App Integration Platform for QuickBooks (QuickBooks Apps Store) — including Apps.com and the QuickBooks/QuickBooks Accountant in-product “Apps” tab. Focused on the browsibility/discoverability and personalization so customers are less intimidated with the store experience and boosted customer engagement
• Strategic partner integrations to the QuickBooks Online platform. Lead Google calendar integration experience design for Alpha and Beta launch, one other major bank financing product integration, and supported Square integration to QuickBooks.
• Marketing design support for QuickBooks Apps learning center