• Created digital & print materials, developed brand identity, and designed mobile-friendly websites for various clients B2C and B2B; across many industries (non-profit, legal, restaurant)

• Illustrated and designed posters, invitations, and printed materials for events and businesses

• Developed brand identities for small businesses and organizations to enhance their market presence

• Owned and maintained a Design System for multiple partners; utilized Design System to streamline the digitization of insurance documents that improved efficiency by 80%

• Created prototypes for client strategy meetings for the CEO and management team; innovated new concepts for clients

• Developed and maintained design work for multiple clients and teams on the Creative Services team at Sure for both internal products and external digital experiences

• Created a streamlined client Design System for multiple partners, improving efficiency and collaboration between Designers and Engineers; built Design System for white-labeled optimization

• Contributed to organizational restructuring of files within Figma to enhance workflow and productivity

• Illustrated portraits of Sure employees as an incentive rewarding 3+ year tenured employees; contributed illustrative elements to brand work in internal documentation

• Developed design system; spearheaded all design processes, component library, and organization of files and assets

• Mentored jr. designer; oversaw core experience on multiple product teams and pods

• Managed and refined design process, informed development workflow; collaborated closely with developers to implement new and effective processes towards overall design strategy

• Implemented user research processes, conducted customer interviews, created and supported Beta research program

• Led end-to-end design of multi-faceted SaaS platform; acted as sole designer of entire product re-design in tandem with company’s pivot to Product Led Growth model as an effort toward becoming more competitive as a consumer-grade experience

• Spearheaded modernizing of software with new design patterns

• Collaborated with stakeholders, users, and engineers to ensure successful implementation

• Restructured component library to enhance user experience and streamline development process

• Developed official employee manual for Baba Cool, implemented new training structures, and designed materials

• Promoted from barista to shift lead & in-house trainer, excelling in multitasking and customer service

• Trained Front of House staff on procedures, techniques, and collaborated with management for continuous improvement

• Acted as liaison between CEO/executive team and shop managers & teams, addressing management deliverables, vendor relations, and HR matters

• Ordered supplies, maintained B2B relationships with suppliers, and created promotional/training materials

• Cross-trained in HR practices to enhance team efficiency and productivity

• Previously worked at Caffe Umbria in 2016-2017; brought on as lead Barista

• Trained new team members on best practices, addressing work procedure issues promptly

• Managed teams, presented goods, and handled customer requests at Caffe Umbria

• Oversaw procurement and vendor relations, ensuring smooth operations

• Managed B2B relationships at SeatGeek, receiving exceptional feedback from customers and team members

• Provided top-notch customer experience as a CX Associate for a fast-paced tech startup in Portland

• Developed strong communication skills and fostered positive interactions with clients and colleagues