# Roxanne Ruan

> Customer Experience Operations Analyst @ Cribl

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/roxanneruan

I’m passionate about leveraging technology to create solutions that put customers and users first.

My past design experiences in cross-functional teams demonstrate my user-centered mindset, which extends into a customer-centered approach in CX, operations, and strategic roles where understanding needs drives better business outcomes. 

I am equipped with a wide range of skills including: C++, Java, Python, ReactJS, Figma, Google Workspace, Microsoft Suite. 

I’m always eager to connect with others in the tech, design, and business space — feel free to reach out.

## Work Experience
### Customer Experience Operations Analyst @ Cribl
Jan 2025 – Present

### Customer Experience Operations Intern @ Cribl
Jan 2025 – Jan 2025

### Retail Sales Associate @ Best Buy
Jan 2024 – Jan 2025

### UX Designer @ CodeLab
Jan 2024 – Jan 2024 | University of California Davis, California, United States
Winter-Spring 2024 Cohort

- collaborated cross-functionally with team of 1 PM, 2 Designers, 5 Developers, 1 Team Mentor
- contributed to 50% of research and design work for a fully fledged AI resume parser web tool
- gathered user research and feedback from over 50 students on campus

### UX Designer - Fall '23 Fellowship @ Design Interactive
Jan 2023 – Jan 2023 | University of California Davis, California, United States
- Redesigned Threads app for a more user-friendly experience based on App store reviews 
- Presented prototype in front of team and board members

### UX Designer - Spring '23 Fellowship @ Design Interactive
Jan 2023 – Jan 2023 | University of California Davis, California, United States
- Goal: How can we make ScheduleBuilder (website for UCD course registration) more efficient and intuitive for student use?
- Conducted user research through a survey for target audience of UC Davis students
- Critically analyzed user feedback for initial redesign in Figma, implemented additional features through prototyping and wireframing

AWARDED: "Most Human-Centered Design" out of 30 teams.


## Education
### Bachelor of Science - BS in Computer Science
University of California, Davis

### High School Diploma in General Studies
KIPP King Collegiate High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/roxanne-ruan

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Source: https://flows.cv/roxanneruan
JSON Resume: https://flows.cv/roxanneruan/resume.json
Last updated: 2026-04-13