Key Responsibilities:

• Escalate production bugs to engineering team leads

• Provide light bug fixes across the stack (as time permits)

• Build tooling (as time permits)

• Assist sales, customer success with high volume partners technically

• Hire rockstars in technical support

Shippo brings businesses closer to their customers by making shipping effortless. We enable magical moments where the digital and physical worlds converge.

• Helped improve WebSDK interstitial load times across all apps by 20% (javascript)

• Served as tech lead for a billing page revamp to support organizations and self-serve customers in Dashboard (react, node js, java service)

• Increased security in Dashboard by applying a permissions model for postbacks and webhooks (react/nodejs)

• Created a new integration channel by building the Branch plugin for Adobe Launch (Adobe's tag manager) (javascript)

• Helped build support for billing organizations (groups of apps) and fixed various subscription service bugs (java service)

• Helped build Dashboard support for ad-agencies and organizations after we acquired Tune (react/redux/nodejs backend)

• Substantially improved the performance of our Deepview service by loading templates locally vs. relying on a Redis cache or Postgres (nodejs service)

• Increased consumer privacy in the WebSDK by building a GDPR friendly mode for EU customers (javascript)

• Solved a number of link service bugs (nodejs)

• Provided enterprise grade customer support on SDKs and API’s to customers such as Goat, Vango, Pinterest, AirBnB and Uber

• Leadership's point of contact for managing incidents with high profile customers

• Helped hire and onboard over 6 rockstars and grew the team from 4 to 10 individuals

• Team mentor and subject matter expert across all areas including sdks, links, referral service, dashboard, exports

• Consistently praised by peers for detailed JIRA tickets which reduced time to resolution of bugs by engineering teams

• Trusted member among engineering leadership for doing thorough investigations prior to escalating issues resulting in laser focus attention on solution and descalations

• Developed onboarding guides for new hires and provided live product training