I love using tech to make life easier for people and unblock developers. Software Engineer and Technical Support / Solutions Engineer with 4.5 years working at the intersection of deep systems debugging and AI platform engineering — supporting Google Pixel, Android, and ChromeOS products at HCLTech.
Experience
2021 — Now
2021 — Now
San Francisco Bay Area
• Led a developer productivity initiative resolving SDK integration blockers across Python, Java, and Go, including authoring a canonical Gemini 2.0 Flash migration script that unblocked external developers
• Triaged 100+ complex OS and system UI bugs weekly via deep-dive root cause analysis (logcat, ADB, bugreports), maintaining a 0.7% bounce rate and 2% hop rate, the lowest on a 40-person team supporting Android on Pixel
• Designated as the team's dedicated engineer for C-suite executive escalations, a direct recognition of sustained triage accuracy, and leveraged that trust to establish and lead an L2 specialist group for thermal and battery regression triage
• Architected a RAG pipeline on Google Cloud (Vertex AI) using parent-child chunking, BM25 + dense vector hybrid search (RRF reranking), and Qdrant, evaluated against a golden dataset with RAGAS Faithfulness metrics, reducing developer feedback analysis time by 70%
• Engineered an automated ticket classification system (Python, Flask) achieving 85% routing accuracy with a Human-in-the-Loop (HITL) grace-fail threshold for low-confidence edge cases, reducing manual triage overhead and earning stakeholder buy-in for a dedicated AI tooling role
• Conducted build bisection on pre-release system crashes by toggling Android feature flags and diffing behavior across builds to isolate exact failing code paths, directly unblocking hardware release timelines
• Built a Hardware-in-the-Loop (HIL) automation framework for Android devices using Python and Appium converting manual hardware validation into 100+ repeatable automated test flows
• Isolated a critical face-auth failure by writing a custom Android sample app to reproduce the exact issue, delivering engineering a fully reproducible test case that enabled an immediate patch
• Served as technical lead for junior engineers, establishing RCA best practices and debugging playbooks that improved team triage accuracy from 92% to 98%
2020 — 2021
2020 — 2021
Los Angeles Metropolitan Area
(Employer: Satwic Inc)
• Collaborated within a 15-member team to develop and maintain web applications serving 3.6M+ Los Angeles residents, utilizing Agile methodologies and focusing on website performance and scalability
• Improved the accessibility of the housing registry website by resolving over 300 bugs to meet WCAG 2.1 and Section 508 standards, utilizing Java, jQuery, JavaScript, ASP.NET, and C# to implement fixes
• Engineered RESTful APIs to streamline data flow across front-end and back-end systems, enhancing application feature implementation speed and improving cross-service data integration
About the company:
HCIDLA short for the City of Los Angeles, Housing + Community Investment Department is a government institution whose mission is to promote livable and prosperous communities through the development and preservation of decent, safe, and affordable housing, neighborhood investment, and social services.
2020 — 2020
2020 — 2020
San Francisco Bay Area
Achievements/Responsibilities:
• Implemented cross-platform (Android/iOS) applications for Virtual Reality products, integrating BTBLE and Wi-Fi P2P.
• Optimized resource utilization by employing Flutter for cross-platform app development, significantly reducing costs.
• Implemented data persistence using SQLite and SharedPreferences for user preferences and offline content
• Assisted in test automation efforts for Android apps, gaining exposure to tools like Appium and Firebase Crashlytics to ensure app performance and reliability
• Participated in daily stand-ups in an Agile environment, contributing to feature discussions and bug resolution.
2019 — 2020
2019 — 2020
Westlake Village, California, United States
Accomplishments/Responsibilities:
• Created a Python web scraping tool that automated financial data and stock quote collection, increasing data acquisition speed by 30% and broadening investment opportunity analysis
• Performed analysis and visualization of data using Pandas and Matplotlib, identifying trends and patterns that supported investment research, leading to a 10% improvement in the accuracy of financial forecasts
• Conducted data cleaning and preprocessing to ensure the accuracy and reliability of financial data used for analysis, leading to a 15% reduction in errors caused by data inconsistencies
• Implemented data governance protocols to ensure compliance and data quality throughout the financial data lifecycle, from web scraping to analysis and reporting
About the company:
TAP Series is an industry leader in online classes, training and certification courses, and cloud solutions with over a million employees successfully trained globally.
2018 — 2020
2018 — 2020
Northridge, California
Accomplishments/Responsibilities:
• Led the development of a user-centric website, driving a 40% increase in advertisement revenue through homepage and ad optimizations.
• Pioneered the website's transition from WordPress to a custom-built platform, which led to a 1.5x surge in revisiting users and significantly enhancing user engagement.
• Used version control systems such as GitHub to manage code repositories and collaborate with team members
About the company:
The Sundial is an award-winning, and financially independent, student newspaper and website. We are student journalists who seek to gather, write, edit, and publish or disseminate news for our students and community.
Education
California State University, Northridge
Master of Science - MS
Government College of Engineering Aurangabad