I design AI-powered and payroll configuration experiences within TriNet’s enterprise platform, focused on reducing operational friction and simplifying complex administrative workflows.

• Led UX for TriNet AI Assistant, redesigning high-volume payroll conversation flows to automate routine inquiries and improve self-serve resolution.

• Designed a new Pay Calendar setup experience, replacing legacy PeopleSoft configuration and translating complex payroll rules into a guided, dynamic form system.

• Partner closely with product, engineering, and research to shape requirements, prototype advanced interactions, and validate usability before release.

Led UX across enterprise tools focused on accessibility, workflow optimization, and design system adoption.

• Led redesign of Dell’s Accessibility Compliance Tool (ACT), improving accessibility scores by 20%.

• Partnered with product and engineering to conduct usability testing, reducing task time by 30%.

• Aligned internal tools with Dell Design System (DDS2), improving consistency and scalability.

• Developed an accessibility toolkit adopted by leadership to improve product standards.

UX Designer

Moonraft Innovation Labs | Apr 2021 – May 2022

Owned end-to-end UX for a multi-role B2B platform, simplifying complex workflows and improving efficiency across user groups.

• Redesigned core workflows for three user groups, reducing time on task by 30%.

• Facilitated design workshops to improve cross-functional collaboration and design maturity.

• Contributed to hiring efforts, participating in interviews that led to key design hires.

• Led end-to-end redesign of Tanyx’s website across web and mobile.

• Improved usability and conversion, contributing to a 40% increase in product sales.

Explored early applications of AI within retail and banking products, focusing on how emerging technologies could improve user workflows and decision-making.

• Conducted primary and secondary research to identify opportunities for AI-driven enhancements in retail and banking experiences.

• Developed two UX concept proposals that were presented to stakeholders and incorporated into broader product strategy discussions.