# Ruken Eren > Senior AI Product Manager @ Alibaba Group Location: San Francisco Bay Area, United States Profile: https://flows.cv/ruken Product Manager with 8 years of experience building 0-to-1 AI-native products and workflow automation platforms across customer support, CRM, and internal operations. Experienced in taking products from concept to launch, spanning user discovery, workflow design, technical scoping, testing, go-live planning, and post-launch optimization. Strong technical acumen across APIs, system integrations, and AI-driven systems, with a track record of partnering closely with engineering, design, and business stakeholders in fast-moving, ambiguous environments to deliver measurable adoption, efficiency, and business impact. ## Work Experience ### Founding Product Manager, AI @ WoafMeow Jan 2025 – Present | California, United States • Defined the product vision and prioritized core engagement bets for a 0-to-1 AI-native pet companion app based on user interviews, behavioral data, and market research; launched beta, shipped key features, and increased daily interactions by 30%. • Identified multimodal interaction as a high-upside engagement opportunity for the multi-turn AI chat experience; shipped the first image-based feature, drove adoption to 18% of chat users within 6 weeks, and built guardrails, a golden dataset, and an eval pipeline to improve response quality as models evolved. • Used rapid prototyping with v0 and Claude to test critical user flows before engineering investment, helping validate demand, reduce product risk, and sharpen scope and rollout decisions post-beta. ### Senior AI Product Manager @ Trendyol Group Jan 2023 – Jan 2024 B2C e-commerce Product Manager of Customer Experience & Member domains. - Mostly responsible for end-to-end after-sales customer journey processes. - Defining user-centric strategy and roadmap providing both after-sales and user experience journeys to be smooth, safe, and legal for an international e-commerce platform. - Working closely with other teams, such as marketing, growth, data science, and customer experience to ensure that the product meets the needs of both customers and the business. -Prioritizing backlog items, managing Jira boards, explaining business and technical requirements to the engineering team, and providing accurate ETA to the stakeholders. -Conducting market research and analysis to determine customer needs and preferences. -Execution of Scrum rituals, tracking team productivity, and liaison between development teams for technical decisions in mutually affected tasks. - Monitoring project outcomes based on business KPIs across teams from various disciplines (mobile, web, mobile-web, checkout, delivery, data engineering, legal, and CRM). ### Product Manager @ Trendyol Group Jan 2021 – Jan 2023 | Istanbul, Türkiye • Delivered weekly releases with two agile teams of 20+ engineers. Managed the CX tool utilized by customer service agents for post-sales support, and oversaw the membership team responsible for maintaining 45M active customer relations information. • Built continuous VOC (V oice of Customer) loops through in-product feedback and monthly ops syncs; ran usability sessions to translate agent insights into workflow improvements, cutting task time by 15% and raising CSAT from 54% to 77%. • Translated product strategy into execution for a multi-channel Notification Hub supporting 20M messages per month across email, push, and SMS; aligned stakeholders on scope, delivered 98% reliability, and generated $2M savings annually. • Identified in-house survey tooling as a strategic opportunity to improve feedback quality and reduce vendor dependency; led 0-to-1 development of an in-app survey system that increased completion rates to 85% and saved $3.2M annually. •Delivered an automated ticket creation workflow integrated via APIs to reduce ticket creation time from 3 minutes to under 60 seconds, cutting AHT by 22% and improving agent productivity in day-to-day operations. • Executed a behavior-based loyalty engine leveraging real-time customer segmentation and rule-based triggers, achieving a 2.5× increase in reviews, 30% uplift in new-channel purchases, and 40% higher order frequency during campaign periods. ### Product Owner @ Garanti BBVA Jan 2018 – Jan 2021 • Launched a voice-enabled survey system across outbound IVR channels by integrating speech recognition via custom APIs to personalize interactions, resulting in a 12% increase in response rates through more conversational feedback collection. • Led the development of a Task Management Module for insurance sales teams, leveraging automation and real-time analytics to streamline workflows. Improved operational efficiency, reduced errors, and enhanced cross-functional team productivity. • Led the migration of user preferences across six companies to a third-party compliance platform, ensuring legal alignment and seamless integration. Managed stakeholder collaborations, and third-party integrations, preventing $900K in potential losses. ### Business Analyst @ Garanti BBVA Jan 2017 – Jan 2018 | İstanbul, Türkiye - Analysis of business needs with the latest technological advancement to drive product-forward customer experience methods - Created UI/UX wireframe prototype and follow-up CRM tools' design to match up-to-date trends. - Coordination and alignment of development, security, and legal teams; business units; and design partners. Scheduling integration and implementation of external units' services. - Planning product strategy and roadmap, understanding business requirements, developing business flows, and managing relations with internal and external stakeholders. ### Software Engineer Intern @ Teknotel Elektronik Ltd. Sti. Jan 2015 – Jan 2015 | İstanbul, Türkiye Software development process focused on C and HTML ### Project Assistant @ Dugun.com Jan 2014 – Jan 2014 | İstanbul, Türkiye Projects in marketing department ## Education ### Master's degree in Engineering Management San José State University ### Master's degree in Management Information Systems Marmara University ### Bachelor of Engineering - BE in Applied Mathematics Yıldız Teknik Üniversitesi ## Contact & Social - LinkedIn: https://linkedin.com/in/rukeneren --- Source: https://flows.cv/ruken JSON Resume: https://flows.cv/ruken/resume.json Last updated: 2026-04-17