•Developed a program with Python to automatically send email reminders based on real-time exchange rate information to meet needs of cross-border e-commerce sellers; gained 80% satisfaction rate in pilot operation within team
•Processed customer data with SQL Server and unearthed 10,000s of linking accounts to promote optimization of registration and welcome process for customers in Greater China
•Completed analysis and report on service adoption in Greater China to improve accuracy of service sales by 20%; contributed to parent project on customer scoring and e-commerce platform recommendation
•Designed data processing logic to track customer loss to achieve highest accuracy rate in department and therefore became KPI reference standard; analyzed customer volume fluctuations and life cycle for data-driven business growth
