# Ruping Ma > Design @Pylon Location: San Francisco Bay Area, United States Profile: https://flows.cv/ruping Self-starter, problem-solver, curious about the world. Passionate about crafting intentional and thoughtful designs across various touchpoints. Successfully led end-to-end designs, ensuring great UX while balancing business and tech. Core strengths: User-centered design, UI design, interaction design, information architecture, user flows, accessibility, visual design, wireframing, rapid prototyping, component-driven design, design systems, product vision, product strategy, project management, user research (qualitative & quantitative), data analysis & synthesis Responsive websites and apps, native apps (iOS & Android) Tools: Figma, Sketch, Adobe Creative Cloud, Miro, Whimsical, OptimalSort, Jira ## Work Experience ### Product Designer @ Pylon Jan 2026 – Present | San Francisco, California, United States ### Founding Product Designer @ Sybill Jan 2024 – Jan 2025 | Mountain View, CA - Owned and shipped 15+ end-to-end features for Sybill’s AI assistant and CRM-integrated web app, improving AE productivity and driving adoption across 700+ customer orgs. - Designed and launched Sybill’s AI Assistant (Ask Sybill) — creating seamless workflows for meeting prep, follow-ups, and deal management. The feature reached 3.8K users with 40K+ queries, and 64% reported saving 30+ minutes weekly, demonstrating strong adoption and measurable user value. - Redesigned CRM setup and autofill experience, streamlining onboarding and accelerating activation — increasing CRM integrations by 7% 2 months post launch, boosting feature usage by ~80%, and cutting setup-related support tickets by ~90%. - Built Sybill’s first design system foundation and led brand identity creation, improving design consistency, reducing CSS code by ~30%, and aligning product and marketing visuals ahead of Series B. - Partnered cross-functionally across Product, Engineering, Marketing, and CS to deliver iterative improvements, run design critiques, and establish structured design processes for faster, higher-quality execution. ### Product Designer @ Sureify Jan 2022 – Jan 2024 | San Francisco Bay Area - Owned and shipped 5+ impactful features for a B2C customer engagement mobile app, resulted in a retention rate of 23%, an engagement rate of 12%, and a 4.7/5 rating on the App Store. Defined product vision, strategy, feature requirements, and executed the app overhaul — successfully secured client (a Fortune 100 company) approval. - Led and executed 7+ complex solutions on a CRM web app for insurance agents, resulting in a 95% task completion rate during product beta testing. - Shaped and created experiences for a B2C insurance policy management web app from 0 to 1, contributed components to and maintained the design system. - Streamlined collaboration with cross-functional and leadership teams, as well as external clients such as State Farm by establishing cadences and communication channels, resulting in better alignment and decreased sprints of development. - Established and implemented a design QA process by leading workshops with design, PM, and engineering teams, significantly reducing UI inconsistencies. - Established a baseline for design research within the design team and the company. Directed and conducted 200+ hours of user research, with findings served as a primary guide for product initiatives. ### Junior Product Designer @ Sureify Jan 2021 – Jan 2022 | San Francisco Bay Area - Successfully executed a wide variety of internal and external projects, including policyholder servicing flows, billing and payments, product white-labeling, and more. - Directed and led user testing projects, with the findings serving as the primary guide for product initiatives. Established a foundational baseline for design research within the design team and Sureify as a whole. ### Freelance Designer @ RupingMa Design Jan 2020 – Jan 2022 - Design and build responsive websites for local businesses and creative agencies — leading client meetings to define scope, align on goals, and ensure on-time delivery — resulting in stronger brand presence and measurable growth in engagement and lead generation. - Partner with B2B teams in cloud automation and healthcare to craft intuitive, scalable product experiences that simplify complex workflows and enhance usability. ### Product Designer @ Akron Children's Hospital Jan 2021 – Jan 2021 Collaborating with a cross-functional team including clients, directors, product managers, engineers and other product designers to create a cross-device web app that educates and guides the parents of patients who need long-term cleft care. - Conceptualize with clients to identify product opportunities & goals. - Collaborate with product managers, designers and engineers to define the timeline and constraints. - Conduct user research and data synthesis with other designers, define the product strategy, and user flows. - Translate abstract product strategy and requirements into sketches, wireframes and prototypes and get feedback from other designers. - Prepare and present deliverables to clients and the whole team to get feedback. - Conduct usability tests with target users and make iterations base on user feedback. - Handoff designs to engineers and continue the collaboration when building the app. ### Chinese Bilingual Teacher @ Roosevelt Middle School Jan 2017 – Jan 2020 | San Francisco - Developed and taught the world language curriculum for the 6th to 8th-grade students for in-person and distance learning. The curriculum was approved and adopted by the District and Roosevelt Middle School for future use. - Led and facilitated the session on district Unconference- Leveraging Tech & Deeper Learning (PBL)in world language classes. ## Education ### UI/UX design Designlab ### Bachelor of Arts in English/Language Arts Teacher Education Capital Normal University ## Contact & Social - LinkedIn: https://linkedin.com/in/rupingma - Website: https://rupingma.com/ --- Source: https://flows.cv/ruping JSON Resume: https://flows.cv/ruping/resume.json Last updated: 2026-02-23