•Partner Portal Design- Discovered unmet partner needs through research and designed a partner ecosystem platform that optimized sales, deployment, and build motions, contributing to 16% annual revenue growth at Workday (2024–2025).
•Customer Health Dashboard- Increased customer retention from 76% to 100% by identifying and visualizing key risk indicators, while uncovering new cross-sell and upsell opportunities.
•Customer Support Module- Reduced support costs by $500K annually by redesigning taxonomy and streamlining processes and workflows using first ever agentic AI interface that automated ticket creation and delegation.
•Cloud Migration Strategy- Designed a public cloud migration intake process and workflow that educated and guided previously cloud-agnostic customers, enabling 100% of 600 customers to move from on-prem to public cloud by FY24.
•UX Team Leadership- Founded and led the design function, building and mentoring a team of five designers and researchers while improving team performance, upskilling, and retention.
