* Role Context: As a core member of the call-handling and call-taking teams, I focus on the high-stakes intersection of real-time communication and emergency services.

* Key Achievement: Architected a high-concurrency VOIP telephony system (AWS) integrating gRPC (Go), Kamailio, RTPEngine, and NATS for backend signaling, with React and LiveKit for the UI.

* Impact: Engineered an automated abandoned-call response system that saved critical time for 911 dispatchers, allowing them to prioritize life-safety emergencies.

* Collaboration: Partnered on the evolution of audio and data pipelines to ensure resilient, low-latency call processing for first responders.

* Impact: Spearheaded cloud infrastructure re-architecture that delivered a 35%+ reduction in operational spend across GCP and Snowflake.

* Efficiency: Automated environment provisioning, slashing manual toil from 3 hours to under 5 minutes with a 99% reliability rate.

* Product Growth: Led the implementation and launch of the Keebo Snowflake Native App (Python/Streamlit), expanding the company’s marketplace footprint.

* Leadership: Acted as a strategic technical advisor and one of the first 20 engineers, influencing feasibility and effort estimation for high-priority initiatives.

* Technical Stack: Developed core services using Java, Golang, and Google Cloud (GCP).

* Architectural Ownership: Early member of the engineering team that architected the Medallia Apps Marketplace, a distributed, multi-tenant, and multi-datacenter system.

* Data Strategy: Designed and implemented a highly available data-processing pipeline for complex transformation and integration of global customer data.

* Tech Stack: Scaled the marketplace ecosystem across global regions using Java EE, Spring, Kafka, Cassandra, and PostgreSQL.

* Impact: Led the development of the Centralized Web Client and collaborated on the architecture and implementation of the backend services for a global RESTful CMS, supporting zero-downtime publishing for apple.com.

* Specialized Systems: Engineered subsystems for Security (AuthN/AuthZ), Search, and Data Asset Portability.

* Innovation: Built a high-performance Image Service (Java/Node.js) and utilized Machine Learning to reverse-engineer legacy logic for 100% backwards compatibility.