M365 - Copilot, Graph Connectors
•Launched external (ex. Salesforce, ServiceNow) content in search suggestions and Microsoft Copilot -AI generated message predictions. Increased kept rate from 44% to 95%, allowing 130M+ MAUs to find search results 2x faster and reduce context switching across Outlook, Teams, etc
•Set up business metrics/telemetry dashboard views which unlocked visibility to 49% of data
•Ran adoption and retention program by personally maintaining 14 customer relationships to
convert to our paid model. Set up a CRM to scale up and track 1800+ customers and their blockers
•Outlined scope, negotiated cost, and drove implementation for a new product page with a vendor
•Emceed Microsoft Graph internal conference for two years (24K+ total hits)