Drove global B2C insurance platform improvements with compound AI (Visily), cutting redesign cycles by 25%.

Oversaw evaluation and optimization of fintech tools and features, preparing the platform for global scalability.

Led AI-enabled UX feature development, helping business customers complete tasks 30% faster.

Launched UX playbooks and templates, locking down consistency in UI and accessibility across four design teams.

Built compliance checks and guardrails into payroll workflows, boosting design confidence and reducing tax errors by ~25%.

Established UX metrics framework linking design changes to support, retention, and revenue outcomes, enabling executives to track ROI on design investment.

Standardized UX copy and UI components, enhancing consistency across multiple product lines for our B2B and B2C products.