•Monitored and provided troubleshooting for different networking nodes like Cisco Switch (3560G) and HP Switch (V1910 48G).
•Assisted implementation of virtualization services (VMware vCenter Server, VMware vSphere environments).
•Worked with QA Engineers for black box testing of iOS and Android mobile payment application, Firmware on LoopPay devices and websites as per the test script.
•Developed test plans and test cases for functional, regression, and system level test activities; identified and logged issues/defects using JIRA ticketing system and worked with developers to resolve defects.
•Analyzed data from Open ERP database and made sales growth analytics report using Tableau.
•Worked in an agile environment and participating in daily SCRUM meetings.
•Performed diagnostics of problems, troubleshoot and develop solutions for customer issues via support tickets, emails and phone calls.
