# Safiullah Saif

> Software Engineer @ eGain | BSSE @ SJSU

Location: San Jose, California, United States
Profile: https://flows.cv/safiullah

Hey there! I’m a Software Engineer at eGain in the Bay Area, where I work on building intelligent, scalable solutions that enhance customer engagement. I'm passionate about solving real-world problems with clean, efficient code, and I continuously work on personal and open-source projects to expand my skills.

Previously, I studied Software Engineering at San Jose State University, where I held roles such as Resident Advisor, Peer Mentor, and Learning Assistant. I’ve also earned certifications in UX Design (Google) and Machine Learning (Stanford), and published a blog with Associated Students. I’m enthusiastic about what I do and always looking to innovate, collaborate, and grow in the tech space.

## Work Experience
### Software Engineer @ eGain Corporation
Jan 2025 – Present | Sunnyvale, California, United States
Architected and maintained AWS infrastructure, authoring Lambda functions, integrating EC2 instances behind load balancers, managing S3 buckets, IAM roles, and setting up CloudWatch monitoring to achieve high availability and observability.

Developed a Postman-based automation framework that programmatically exercises every UI object in the eGain Knowledge Hub console via API calls, slashing manual test time and boosting coverage.

Integrated automated tests into CI pipeline, enabling rapid regression checks on each build and reducing QA effort by over 50%

### Embedded Tutor for Data Structures and Algorithms @ SJSU Peer Connections
Jan 2024 – Jan 2025 | San Jose, California, United States
Provided high-impact one-on-one and group tutoring, breaking down challenging algorithms into digestible insights.
Designed comprehensive learning resources—handouts, videos, and workshops—to strengthen students' problem-solving skills.
Worked closely with faculty to revolutionize how students approached and understood data structures.

### Learning Assistant for Calculus III @ SJSU Peer Connections
Jan 2024 – Jan 2024 | San Jose, California, United States
Transformed the classroom into an interactive learning hub by leading dynamic group discussions and problem-solving sessions.
Acted as the bridge between students and professors, providing critical insights on student comprehension and engagement.
Inspired a collaborative learning environment where students felt empowered to explore and master complex mathematical concepts.

### Vice President @ Tau Beta Pi - CA Eta
Jan 2024 – Jan 2025 | San Jose, California, United States
Led initiatives to elevate the chapter’s impact, creating new opportunities for members to grow professionally and academically.
Spearheaded networking events, mentorship programs, and engineering workshops to connect students with industry leaders.
Championed excellence in engineering by actively supporting research, education, and career advancement initiatives.

### Resident Advisor @ University Housing Services, San Jose State University
Jan 2023 – Jan 2025 | San Jose, California, United States
Built a thriving residential community, fostering connections among students from diverse backgrounds.
Served as a mentor, crisis manager, and leader—guiding students through academic struggles, personal conflicts, and life transitions.
Organized large-scale social, cultural, and educational events, enriching student life beyond the classroom.

### iSucceed Peer Mentor @ International Student and Scholar Services, San Jose State University
Jan 2024 – Jan 2024 | San Jose, California, United States
Served as the go-to mentor for international students, ensuring a seamless transition into a new academic and cultural environment.
Cultivated a diverse and inclusive community, encouraging cross-cultural interactions and lifelong friendships.
Provided hands-on guidance on academic expectations, professional development, and adapting to campus life.

### Annual Giving Student Assistant @ San Jose State University
Jan 2022 – Jan 2024 | San Jose, California, United States
Played a pivotal role in securing funding by crafting compelling donor engagement strategies.
Managed and optimized donor databases, ensuring seamless fundraising operations.
Assisted in executing large-scale fundraising events, making a direct impact on university development initiatives.

### Instructional Student Assistant @ San Jose State University
Jan 2023 – Jan 2024 | San Jose, California, United States
Helped shape the academic success of countless students by providing in-depth feedback on assignments and exams.
Collaborated with faculty to uphold grading standards and enhance the overall learning experience.
Ensured students received the support they needed to thrive in an academically rigorous environment.

### IT Website Support Student Coordinator (Summer Interim Cover) @ San Jose State University
Jan 2022 – Jan 2022 | San Jose, California, United States
Led the website's transformation by managing updates, optimizing UX, and enhancing accessibility.
Collaborated with IT and leadership to troubleshoot technical challenges and implement innovative solutions.
Played a key role in major website redesigns, ensuring the platform met the needs of students and faculty alike.

### Front Desk Student Assistant @ San Jose State University
Jan 2022 – Jan 2022 | San Jose, California, United States
Became the face of the Writing Center, delivering top-notch support and guidance to students navigating academic resources.
Mastered and streamlined the online scheduling system, ensuring efficiency in student appointments.
Created a welcoming environment where students felt comfortable seeking academic assistance.

### Director Of Academic Affairs @ Associated Students, SJSU
Jan 2022 – Jan 2023 | San Jose, California, United States
Represented over 35,000 students, advocating for policy changes that enhanced academic support and resources.
Spearheaded initiatives to improve course availability, grading transparency, and faculty-student communication.
Worked closely with university leadership to implement reforms that directly benefited students' academic experiences.

### Marketing Officer @ Associated Students, SJSU
Jan 2022 – Jan 2022 | San Jose, California, United States
Orchestrated high-impact social media campaigns that amplified student engagement and event attendance.
Managed the marketing budget and strategically distributed promotional materials across campus.
Designed custom merchandise and giveaways to foster school spirit and student participation.


## Education
### Bachelor of Science - BS in Computer Software Engineering
San José State University

### High School Diploma in Computer Science
Daly College


## Contact & Social
- LinkedIn: https://linkedin.com/in/safiullahsaif
- Portfolio: https://safi0919.github.io/

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Source: https://flows.cv/safiullah
JSON Resume: https://flows.cv/safiullah/resume.json
Last updated: 2026-04-11