 Worked on developing the end-to-end backend service leveraging Java, Spring, native AWS technologies by creating scalable APIs to manage the intricate business logic underpinning the validation and provision of targeted suggestions based on the search keywords. Integrated with Amazon Search, this backend NAWS service empowered customer’s product search journey.

 Drove the experiments for Amazon’s Detail Page offer incentives to convert A.com customers to Amazon Business customers.

 Developed CX modules as customer ingress points on Amazon’s detail pages for showing third party merchant partners rewards program deals and marketing offers for both core and prime customers.

 Led the development and deployment of multiple features E2E, starting from analyzing business and system requirements, upstream and downstream dependencies, creating service infrastructure, implementing business logic, unit testing, load testing, configuring alarms and metrics to setting up monitoring dashboards.

 Dived deep, analyzed, troubleshot and deployed patch fixes during high-severity incidents/issues during On-calls, worked towards reducing operational load, reaching zero-tickets goal to step closer to achieve operational excellence.

 Designed and developed multiple UI experiences to provide customers visual guidance to explore product options within their search mission through building visual widget recommendations within Amazon’s search autocomplete space using JavaScript, HTML, CSS, React, DDB.

 Deployed new AWS infrastructure using terraform: VPC, subnets,gateways, EKS cluster, cert-manager IAM roles/policies, flux IAM roles/policies, load balancer for nginx-ingress, lambdas, kinesis streams.

 Deployed infra services using flux and helm for Kubernetes clusters.

 Automated the IAM role-requirements/policies, S3 buckets/permissions for infra services.

 Defined manifest templates for Kubernetes deployments and created helm charts for infra services like Mailgun, customer info, workflow status, threatstack.

 Created new circle CI process to auto deploy dev environment and added manual approval step for release dashboard.

Robotic Process Automation (RPA):

▪ Collaborated with cross-functional teams and analyzed requirements, to design end-to-end automation workflows for installing WorkFusion 8.2 & 8.4, Automation Anywhere and Kore.ai on Linux and Windows-based platforms.

▪ Developed UI based single-click installation provisioning by creating stack sheets with key-value pair attributes for WorkFusion, Automation Anywhere, and Kore.ai.

▪ Automated the manual installation processes of RPA tools by creating CHEF packages, Shell scripts and reduced dependency by 40%.

▪ Experience in writing cookbooks and deploying the build packages to DEV, beta and PROD environments using the CI/CD tools BitBucket and Jenkins.

▪ Created and integrated bash scripts with Chef recipes for automating the installation of RPA tools.

▪ Developed cookbooks in chef to integrate and invoke Ansible playbook internally to automate the Kore.ai installation.

▪ Hands-on experience in creating spec/configuration files and build RPM packages to automate the installation, removal, and patch update for Wily, Attivio, RSCD Agent on Linux.

▪ Provided troubleshooting and build support for installation and upgrade of packages in the production environment.

Business Rules Management System (BRMS):

▪ Designed and developed Rule-Flows, Rule artifacts like Execution Object Model & Business Object Model, Java utility functions to author business rules using IBM ODM (Eclipse Rule Designer) and Rule Team Server for issuing Automobile and Home Insurance policies.

▪ Provided maintenance support for the legacy systems in the Underwriting and Product Rules modules of the BRMS.

▪ Performed Front End, Dash T Testing using HOIS Tool along with Harness Testing using Rule Reporting Facility.