# Sagar Shah

> Building Tech @Jaza

Location: United States, United States
Profile: https://flows.cv/sagarshah

I am thrilled to introduce myself as an IT professional with extensive experience in building and managing robust IT infrastructure and global teams. With a passion for technology and a track record of success, I have spearheaded multiple initiatives in product design and development, business decisions, and IT compliance.

My expertise lies in developing IT infrastructure from scratch and deploying microservices architecture for both front-end and back-end using services. I have a strong understanding of industry-standard security protocols and have helped organizations achieve and maintain certification for IT compliance, such as SOC and HIPPA.

I have been involved in various business development and product design initiatives, leading to the successful development of innovative products. My experience managing worldwide teams has allowed me to work collaboratively with cross-functional teams to deliver successful projects.

 My knowledge of blockchain application development has given me a broader understanding of blockchain technology and its applications.

I firmly believe in networking and actively participate in conferences and meetups to keep up with the latest trends and exchange ideas with industry experts.

## Work Experience
### Engineering Lead @ Jaza
Jan 2025 – Present | New York City Metropolitan Area
Leading the end-to-end design, development, and deployment of multiple AI-powered and cloud-native solutions with a strong focus on healthcare. Delivered enterprise-grade products using cutting-edge technologies in Conversational AI, Voice AI, Retrieval-Augmented Generation (RAG), and AWS infrastructure.

### Key Projects:

 **AI-Powered Patient Outreach Program**
• Built intelligent agent workflows using **LangGraph** for multi-turn conversations
• Integrated **LangSmith** for real-time monitoring and analytics
• Utilized **Redis** for memory storage and **GPT** for core LLM capabilities

 **AI-Based Appointment Management (Text & Voice)**
• Developed a smart voice-based scheduling assistant using **Retell (SST to TTS)**
• Orchestrated conversational flow using **LangGraph** and **GPT-4o**

 **Agentic RAG System Using CrewAI**
• Implemented a multi-agent RAG system using **CrewAI** for advanced web search and summarization
• Combined **FireCrawl**, **Qdrant vector DB**, and **Llama 3.2** for intelligent content generation

 **Fine-Tuning Llama Models with Unsloth**
• Applied **Low-Rank Adaptation (LoRA)** optimization on **Llama 3.2** models via **Unsloth**
• Delivered lightweight, customized LLMs optimized for performance and scalability

### Infrastructure & Cloud Engineering:

• Architected and deployed secure, HIPAA-compliant microservices applications on **AWS**
• Built scalable front-end and back-end systems with modern DevOps practices
• Delivered resilient and compliant infrastructure from the ground up

### Tech Stack:

GPT-4o · Llama 3.2 · LangGraph · LangChain · CrewAI · Retell · FireCrawl · Qdrant · Redis · Unsloth · n8n · React · AWS (EC2, Lambda, S3, API Gateway) · DevOps

### Engineering Manager @ Basis
Jan 2022 – Jan 2025 | New York City Metropolitan Area
• Architected a scalable, maintainable, and cost-efficient Serverless Architecture using AWS Lambda
and various cloud technologies, reducing operational costs by 30%.
• Designed a multilingual appointment booking system using OpenAI Assistant, Redis Vector Database, and
web scraping, improving user experience with seamless text message-based scheduling.
• Engineered a pay date prediction system by fine-tuning the GPT-4 model, ensuring high accuracy and
reliability in financial planning.
• Deployed an AI-powered assistant for customer support and significantly improved user experience.
• Dynamically generated virtual credit cards and managed the entire credit management cycle,
implementing secure OAuth, JWT, and SSO and access controls to enhance security.
• Collaborated with cross-functional teams in Agile environments to deliver high-quality products aligned
with customer needs and business goals.
• Conducted data analysis and product analytics to identify improvement areas, informing product
development decisions that increased customer satisfaction and revenue by 15%.
• Led a globally distributed team, fostering a collaborative and high-performance culture to achieve
business objectives through effective strategic planning.
• Leveraged GitHub Actions to implement CI/CD pipelines and full-stack development workflows, ensuring
rapid deployment and continuous iteration.
• Researched and evaluated new technologies, introducing innovations that

### Software Engineer @ MedPut.  | Aiuto LLC
Jan 2017 – Jan 2025 | Greater New York City Area
• Designing, Developing, Managing and Improving web application.
• Responsible for architecting, designing, and maintaining the technology development environment and
related coding standards. Actively involved in business development strategies.
• Designing Normalized Database, Create indexes to improve page load speed and modifying database based on business requirements.
• Identifies, analyzes, documents and responds to applications and process problems. Recommends solutions initiates
corrective action, follows up, and informs clients of status based on business priority and urgency.
• Worked in an Agile-based environment, followed sprints, scrums, represented demos during sprint reviews.

### Software Engineer @ American Court Services
Jan 2016 – Jan 2017 | Columbus, Ohio Area
➢ Working as full-stack developer for https://i-samson.net project.
➢ Involve in the full life cycle of the software design process including, requirements gathering,           prototyping, design, interface implementation, unit testing and maintenance.
➢ Proficiently using Angular concepts like Services, Factory and Promises, which helped in consuming    and transforming the JSON data provided by the backend API.
➢ Using Angular, AngularUI bootstrap, AngularUI router created forms and Using ng-grid/ui-grid to render large datasets in tabular format.
➢ Analyzing the new UI requirements based on Business Requirement Document (BRD), coordinates with clients for technical specification and implementation. Also presented designs and concepts to Management and the Management for review.
➢ Developing REST based web services using Zend Framework, OAuth Protocol and Doctrine. 
➢ Update documentation for the application as and when code changes are applied.
➢ Created fully functional reusable components using custom directive with parameterized data passing and custom events
➢ Creating reports presented by charts and data visualization using D3 library
➢ Created quick prototypes with AngularJs & ReactJs. At the end we end up using AngularJs.
➢ Developing new business logic and new web pages using Zend Framework and Doctrine ORM and adding new features using different Design pattern.
➢ Built a searchable and editable catalog containing information about Business.
➢ Extensively used Memcache to reduce database load and faster load time for users, and better resource utilization.
➢ Involve in database design, normalization and query implementation using both Doctrine and Zend framework.
➢ Responsible for programming, designing, testing, debugging, converting old procedure coding into MVC architecture and developing dynamic web pages using HTML5 and JavaScript.

### Junior Web Developer @ Stevens Institute of Technology
Jan 2015 – Jan 2015 | hoboken
➢ Analyzed, Designed and developed Web-based application with particular emphasis on Angular, PHP and MySQL within the Drupal content management system.
➢ Used $http and $resource services in AngularJS to request RESTful Web Service and handle the response in the JSON form.
➢ Converted pre-designed application from JQUERY to AngularJS, Created Drupal module for extending the functionality of a website and Created Plugin for custom theme and custom layout of panels.
➢ Involved in making changes in existing website according to client’s requirements.
➢ Designed feedback form for all current running websites and communicate with third party app.
➢ Worked in Agile based environment, followed sprints, scrums & retrospective, represented demos during sprint reviews.
➢ Troubleshoot, investigated and resolved technical problems with HP elite book series laptops.
➢ Addressed and settled customer complaints of reported technical problems.

### Technical Service Engineer @ Stevens Institute of Technology
Jan 2014 – Jan 2015 | HOBOKEN,NJ,USA
➢ Troubleshot, investigated and resolved technical problems with HP elite book series laptops. 
➢ Addressed and settled customer complaints of reported technical problems. 
➢ Reported, maintained and cataloged the technology specific documents.

### Junior Web Developer @ Delfoo - Delivers Food at Doorstep
Jan 2013 – Jan 2013
➢ Responsibilities include front-end and back-end development.
➢ Performed the full spectrum of web-related tasks, including rapid prototyping, design and layout, query optimization. Planned and implemented the testing and debugging of applications.
➢ Designed user acceptance cases, test cases. Tested (Validating) front end with different set of data.
➢ Created standard components like navigation header, footer, layouts, panels, grids, weather, widgets etc. Applied Bootstrap to achieve Responsible Web Design.
➢ Performed Unit testing at each level of development and participated in integration testing.
➢ Worked with Marketing and Brand Management teams to develop new functionalities using MySQL, CSS, HTML.

### Intern @ Opcrat Inc
Jan 2012 – Jan 2012
➢ Collaborated with in-house staff and third-party graphic designers to execute website designs and implement banners, video, audio, and other web elements. 
➢ Managed web content and assist managers with campaigns, promotions, and other marketing activities to provide best lead-to-sales site page updates. 
➢ Created a variety of landing pages and online forms for visitor registration. reports.


## Education
### Master's degree in Computer Science
Stevens Institute of Technology

### Bachelor's degree in Electronics and Communications Engineering
Gujarat University


## Contact & Social
- LinkedIn: https://linkedin.com/in/sagarshah16

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Source: https://flows.cv/sagarshah
JSON Resume: https://flows.cv/sagarshah/resume.json
Last updated: 2026-04-05