Wore many hats as a team member within a dynamic three-person IT team, engaging with various business functions spanning Shipping, Customer Service, Sales, and beyond. Held multiple roles ranging from developer to backup system administrator and data analyst, supporting market research for the Marketing team.
Proficient in technologies including Java, Python, Dbase, SQL, and QlikView.
My achievements include:
๐น Developed and implemented solutions leveraging legacy code, creating new wrappers to facilitate seamless data exchange with the core software solution.
๐น Programmatic development of a prescreen methodology to inform business decisions and align with management goals.
๐น Collaborated on the creation of a system for real-time analysis and reporting on bad debt and risk across transactions.
๐น Successfully led the implementation of a CRM solution and omnichannel contact center across the organization, involving analysis, evaluation, negotiation, and implementation phases.
๐น Acted as the project implementation lead and subject matter expert, ensuring alignment with business requirements.
๐น Automated non-value-added tasks and developed custom scripts to facilitate interaction between legacy ERP systems and newer cloud solutions adopted by the organization.
My contributions(during that time) have consistently driven operational efficiency and supported strategic business objectives.