• Drove cross-border payment rollout for the US and Japan, localizing checkout, payment methods, and integrating FX display in line with regulations; enabled scalable financial operations, robust settlement, and clean reconciliation.
• Led data-driven personalization initiatives by partnering with engineering and data science to develop recommendation and ranking logic; leveraged segment-specific user behavior analytics to drive a double-digit CTR lift.
• Spearheaded a 0-to-1 mobile app launch by owning MVP scope, migration strategy, and end-to-end onboarding; drove 12% growth in DAU and early retention by streamlining the web-to-app transition and simplifying onboarding flows.
• Scaled e-commerce platform from the US to Japan, leading market research, go-to-market strategy and localization across customer experience; accelerated padoption and surpassed the market penetration target by 30%.