# Sahil Mehta > Staff Software Engineer @ServiceNow Location: San Francisco Bay Area, United States Profile: https://flows.cv/sahilmehta Staff / Senior Staff Software Engineer with 12+ years of experience designing, building, and scaling large-scale distributed systems and cloud-native platforms across both enterprise SaaS and consumer-scale e-commerce domains. Proven technical leader and hands-on individual contributor with end-to-end ownership from architecture through production. Extensive experience at ServiceNow building cloud-native observability and metrics platforms, and at eBay delivering high-volume, revenue-critical checkout and payments systems supporting hundreds of millions of daily requests. Deep expertise in Java-based backend systems, streaming data platforms, real-time metrics pipelines, and observability, with a strong track record of driving multi-quarter initiatives, mentoring engineers, and influencing cross-team technical decisions. ## Work Experience ### Staff Software Engineer @ ServiceNow Jan 2022 – Present | Santa Clara, California, United States Currently working in Digital Employee Experience Team as part of ITSM. Contributed to the design and implementation of a net-new cloud-native monitoring service, built from the ground up to offload device monitoring from core ServiceNow instances. Architected and scaled a real-time metrics platform monitoring 500K+ enterprise devices, enabling continuous heartbeat, health visibility, and remote IT remediation. Designed streaming pipelines where agents push metrics every 5 minutes or daily, flowing from local MySQL → Apache Flink → centralized Metrics DB with 30-day retention. Built fault-tolerant, event-driven services to process, aggregate, and store high-volume metrics reliably at scale. Owned delivery of multi-quarter epics across a team of 5 engineers, aligning execution with long-term platform direction. Mentored engineers through design reviews, code reviews, and hands-on technical leadership. Acted as a production escalation point; authored and standardized production support SOPs, improving incident response and operational reliability. Owned on-call rotations and led incident response for high-severity production issues, ensuring service stability and fast recovery. ### Staff Software Engineer / Technical Product Owner @ eBay Jan 2019 – Jan 2022 | San jose Technical Product Owner: Currently working on payments platform team at eBay. My role includes working with different stakeholders to create impactful products that helps in driving GMV for eBay. Leading the product end to end in distributed micro services world, designing, architecting and developing highly efficient and scalable solutions for payments and checkout at eBay that defines amazing checkout experiences for users. Planning, Scoping, Scheduling, Creating and managing PRD's and ERD's, Experimentation and finally developing and launching products that aligns with company GMV goals. Staff Software Engineer: Working on distributed systems creating micro services with highly scalable interfaces and restful api’s for better integration with different services and clients internal to eBay as well external clients and majorly for real users on Ebay trying to checkout carts. With scale of more than 200m calls per day and more than 10M checkouts per day and 36 clients my role includes developing and maintaining new features for better customer experience. My major role includes coding, testing, designing, and create scalable architecture for the product and services. Tech stack: java , oracle , Kafka , mongo dB , Cassandra. Domain: payments, pricing , tax calculation , storage , incentives, logging and monitoring services etc Integrations: PayPal payments processor, Adyen, Apple Pay processors etc ### Senior Software Engineer @ eBay Jan 2012 – Jan 2019 | San Jose Currently working in Checkout Platform Team for eBay inc. This platform team has high visibility within the company as it is core critical component which orchestrates all the other underlying services like payments, orders, shopping cart, tax etc and stores/processes all the information for the Front End to display. My job task involve designing, analyzing, debugging ,development for new features. Currently Working on some cool projects with high volume of transactions happening daily on checkout page. ### Founder @ Diamant Couture Jan 2015 – Jan 2019 | United States Led the development of a revolutionary jewelry and accessories e-commerce platform, enabling customers to personalize designs and order custom-made products delivered within 15 days worldwide. Established partnerships with key industry players to streamline supply chain and fulfillment operations. Spearheaded the project from concept to launch, focusing on optimizing website design, reducing friction for a seamless user experience, and implementing a faster checkout process to enhance customer confidence and loyalty. Developed a multi-year strategic plan and secured funding from prominent industry leaders. ### Masters in Computer Science @ University of Southern California Jan 2010 – Jan 2012 Completed my Masters of Computer Science focusing majorly on Software Engineering Principles, Development and Technical Management areas. ### iPod Software Developer @ Apple Inc. Jan 2011 – Jan 2011 - Worked as an iPod Software Developer in Applications team for developing new features (Clock faces) and bug fixing for current and future models - Developed simulator tools for iPod making it compatible for latest Mac OS (LION) and integrating with other Mac OS products - New Features were developed in collaboration with design team to enhance user interface of the device. • http://www.apple.com/ipodnano/features.html#clock-faces ### Technical Product Manager @ Los Angeles Department of Transportation Jan 2010 – Jan 2010 - Lead a development team of 6 members and deployed a enterprise specific social networking tool for 2000 employees of LADOT as a part of Software Engineering Class at USC. - Using Net Centric approach the software life cycle plan and architecture of the system was analyzed, designed and developed as per client requirements. - Feasibility analysis, operational concept, test cases and prototyping was also done as a part of project for adding value to business. • http://greenbay.usc.edu/csci577/fall2010/projects/team7/ ## Education ### MS in Computer Science University of Southern California ### BE in Information Technology University of Mumbai ## Contact & Social - LinkedIn: https://linkedin.com/in/sahilmehta87 --- Source: https://flows.cv/sahilmehta JSON Resume: https://flows.cv/sahilmehta/resume.json Last updated: 2026-04-12