I'm looking to help start-ups to find and solve great problems with UX Design. I have 10+ years experience with Big Tech and startups. I don't just want to do a job, redesigning a feature, I am looking to push boundaries, solve problems that have never been touched by design.

2022 — NowServiceNowStaff UX Designer

2022 — Now

Designed and implemented user centric workflows for L2C & order management applications

I lead user interviews, customer surveys, customer journey mapping, contextual inquiry,

affinity mapping, and design workshops with customers and cross-functional teams to understand

and meet their needs.

I worked on A/B testing, Usability testing, & Service prototyping for the external public facing services

like Customer Service Management (CSM) & Field Service Management (FSM) offered by Servicenow.

I worked on design project roadmap, planning, analyzing, and reporting on L2C prototyping

applications at Servicenow

tools used: Figma for advanced prototyping, complex artifacts

2022 — 2022Johnson & JohnsonSenior Service Designer

2022 — 2022

Lead the Design Strategy for teams that involve 20+ employees, who deal with millions of dollars, who have executive, director & VP level employees of all different departments.

I formulate and ran UX Design workshops suitable for the situation to align the team's views on next steps.

2021 — 2022Capital OneSenior Lead Product Designer

2021 — 2022

New York, United States

Researched & Designed the Loan Miner Application used by originators to find refinance deals for Capital One. Only designer in an engineering team that doesn’t have experience with designers. Had 3 types of managers, and 15 different stakeholders. I was in charge of delegating work to new designers.