Working together with brilliant people to transform leaders, organizations and communities through faith and work, redemptive entrepreneurship programs, holistic leadership development initiatives, mercy and justice outreaches and Gospel centered learning platforms and publishing.

• Designed and scaled a user analytics and observability platform for IT and network professionals, including custom dashboards, reporting, monitoring, alerting, and debugging capabilities.

• Led end-to-end design for Zscaler’s Hosted Monitoring initiatives across multiple cross-functional teams, transforming device and API monitoring workflows and contributing to a 300% ARR increase within 6 months.

• Introduced AI-powered troubleshooting experiences using large language models (LLMs), reducing incident resolution time from hours to minutes and significantly improving customer satisfaction.

• Initiated and drove a platform-level analytics capability that unified insights across multiple product lines, eliminated redundant workflows, and increased customer adoption by 60%+.

• Working on Mezmo's Observability Telemetry Pipeline Tool that helps companies to accelerate business insights, reduce costs and increase efficiency

• Designed Mezmo's 1st enterprise platform from 0 to 1, one stop for large contract customers to manage hundreds of accounts

• Crafting and designing for intuitive developer experience for log management and analysis

• Worked on a cloud security SaaS platform for developers to detect vulnerability, compliance, policy management, access control, and more. To help deploy safer and faster code.

• Led the design for core product redesigns, integrations, growth, and digital marketing increased revenue, feature adoption rates, and increased brand perception.

• Drove UX vision into the strategic roadmap and create a scalable design system from planning to execution

• Collaborated with cross-functional leaders to consistently produce a high-quality user experience that drives conversion for servicenow.com

• Translated analytics and research to design solutions to increase user acquisition and retention

• Organized and contributed to the design system to create consistency, quality, and scalability