# Saikhan Saiheng

> Senior Product Designer | Make it like a sunflower 🌻

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/saikhan

Designing with intention — paint data, creativity, and empathy to create scalable experiences that truly matter.

Portfolio: https://www.lucysaiheng.com/

## Work Experience
### Design Lead @ ASIA LEADERSHIP DEVELOPMENT NETWORK
Jan 2025 – Present | Sacramento, CA
Working together with brilliant people to transform leaders, organizations and communities through faith and work, redemptive entrepreneurship programs, holistic leadership development initiatives, mercy and justice outreaches and Gospel centered learning platforms and publishing.

### Senior Product Designer @ Zscaler
Jan 2023 – Jan 2025 | San Jose, CA
• Designed and scaled a user analytics and observability platform for IT and network professionals, including custom dashboards, reporting, monitoring, alerting, and debugging capabilities.
• Led end-to-end design for Zscaler’s Hosted Monitoring initiatives across multiple cross-functional teams, transforming device and API monitoring workflows and contributing to a 300% ARR increase within 6 months.
• Introduced AI-powered troubleshooting experiences using large language models (LLMs), reducing incident resolution time from hours to minutes and significantly improving customer satisfaction.
• Initiated and drove a platform-level analytics capability that unified insights across multiple product lines, eliminated redundant workflows, and increased customer adoption by 60%+.

### Product Designer @ Mezmo
Jan 2020 – Jan 2023 | Mountain View, California, United States
• Working on Mezmo's Observability Telemetry Pipeline Tool that helps companies to accelerate business insights, reduce costs and increase efficiency
• Designed Mezmo's 1st enterprise platform from 0 to 1, one stop for large contract customers to manage hundreds of accounts
• Crafting and designing for intuitive developer experience for log management and analysis

### Lead Product Designer @ Soluble
Jan 2020 – Jan 2020 | Oakland, California, United States
• Worked on a cloud security SaaS platform for developers to detect vulnerability, compliance, policy management, access control, and more. To help deploy safer and faster code. 
• Led the design for core product redesigns, integrations, growth, and digital marketing increased revenue, feature adoption rates, and increased brand perception.
• Drove UX vision into the strategic roadmap and create a scalable design system from planning to execution

### UX Designer @ ServiceNow
Jan 2019 – Jan 2020 | San Francisco Bay Area
• Collaborated with cross-functional leaders to consistently produce a high-quality user experience that drives conversion for servicenow.com
• Translated analytics and research to design solutions to increase user acquisition and retention
• Organized and contributed to the design system to create consistency, quality, and scalability

### Product Designer @ Walmart Labs
Jan 2019 – Jan 2019 | San Francisco Bay Area
• Designed and shipped major features for International Sellers Platform increased revenue,
decreased onboarding time and customer complaints
• Aligned with different department to craft UX flows, designed user interface and conducted
user testings

### UX Designer @ Truist
Jan 2017 – Jan 2017 | Raleigh-Durham, North Carolina Area
• Conducted market surveys, user research on customers’ banking behavior to build a tool to control cards, increased performance and speed
• Analyzed 500+ community survey results using A/B testing to test the performance of new designs to current ones
• Designed personas, storyboard for teams to follow the accessibility guidelines

### UX Researcher @ Nielsen Norman Group
Jan 2017 – Jan 2017 | Raleigh-Durham, North Carolina Area
• Designed an eye-tracking research tool for the team to save 30% of the working time and increased the task performance
• Explored the research design, distilled insights from 100+ eye-tracking test results to justify previous NNG’s 400 theories for the web design performance


## Education
### Master of Library & Information Science (M.L.I.S.) in Human Computer Interaction
The University of North Carolina at Chapel Hill

### Master of Business Administration - MBA
Ottawa University

### Design and Visual Communications in General
The University of North Carolina at Chapel Hill


## Contact & Social
- LinkedIn: https://linkedin.com/in/saikhan-saiheng-61619485
- Portfolio: http://www.lucysaiheng.com

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Source: https://flows.cv/saikhan
JSON Resume: https://flows.cv/saikhan/resume.json
Last updated: 2026-04-13